Head of Customer Service Homecare
vor 2 Wochen
Job Title: Head of Customer Service Homecare
Job Summary: We are seeking a highly skilled and experienced professional to lead our customer service team in the homecare division. The successful candidate will be responsible for ensuring excellent customer service, managing customer relationships, and driving business growth.
Key Responsibilities:
- Lead and manage the customer service team to deliver exceptional customer experiences
- Develop and implement customer service strategies to drive business growth and improve customer satisfaction
- Build and maintain strong relationships with customers, stakeholders, and internal teams
- Collaborate with cross-functional teams to resolve customer issues and improve processes
- Monitor and analyze customer feedback to identify areas for improvement
Requirements:
- Proven experience in customer service leadership or management
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
- Experience with customer relationship management (CRM) software
About Us: Linde Gas is a leading global player in the gas industry, with a strong commitment to innovation, sustainability, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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