Customer Service Ambassador in Porto
vor 2 Wochen
Grow-Talent.com is working with a leading Outsourcing/BPO consultancy seeking a German-speaking Customer Service Representative to join their team in Porto, Portugal.
Position and Location: Customer Service Representative - Porto, Portugal
About the RoleThis fixed-term position (6 months) with a possibility of extension or permanent contract offers a unique opportunity to work on-site. As a Customer Service Representative, you will handle incoming contacts from bank clients via phone, chat, and email, providing excellent customer service experience and actively seeking initiatives to enhance service and improve overall customer satisfaction.
Duties and Responsibilities:
- Handle all incoming contacts from bank clients via phone, chat, and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
- Provide exceptional customer service experience and continuously seek opportunities to enhance service and improve overall customer satisfaction
- Utilize adequate tools, processes, and methods to ensure accurate, valid, and complete information provision
- Promote the product range in a sales-oriented manner and support central marketing campaigns
To succeed in this role, you must be native/fluent in German (C2 level) and fluent in English (minimum B2 level). You should also possess the ability to listen actively, identify, apply, and explain your product/service expertise with clarity, solve issues in the first contact with customers, and manage stressful situations well.
OfferThis exciting opportunity includes a relocation support, working hours from Monday to Friday 8:00 AM to 5:00 PM with a possibility of changing to 8:00 AM to 8:00 PM in the future, two weeks of training, one week of nesting (100% on-site), a dynamic and creative team, food vouchers, guidance, and tools to reach your full potential.
Estimated Salary: The estimated salary for this position ranges from €25,000 to €35,000 per annum, depending on experience and qualifications.
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