Portuguese Customer Service Ambassador
Vor 6 Tagen
We are seeking a highly skilled and fluent German-speaking customer service representative to join our team in Porto, Portugal. This is a fixed-term contract with the possibility of extension or conversion to a permanent position.
About the Role:
- You will handle incoming contacts from bank clients via phone, chat, and email, providing excellent customer service and actively seeking initiatives to enhance the overall customer experience.
- Your duties will include presenting the product range in a sales-oriented way, supporting central marketing campaigns, and using adequate tools and processes to ensure accurate and complete information.
Requirements:
- You must be native or fluent in German (C2 level) and have a good understanding of English (B2 level).
- Excellent communication and problem-solving skills are essential for this role, as you will need to listen actively, identify, apply, and explain product expertise with clarity and solve issues in the first contact with customers.
Benefits:
- A relocation support package is available to help you settle into your new life in Porto.
- The working hours are Monday to Friday, 8:00 AM to 5:00 PM, with the possibility of adjusting to an 8:00 AM to 8:00 PM schedule in the future.
- You will receive two weeks of comprehensive training and one week of on-site nesting, allowing you to get familiar with the workplace and colleagues.
- A dynamic and creative team with a positive and friendly atmosphere awaits you.
- In addition to a competitive salary, you will also receive food vouchers and guidance to reach your full potential.
Salary: The estimated salary for this position is €35,000 - €45,000 per year, depending on experience and qualifications.
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