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Strategic Customer Advocate
vor 1 Monat
We are seeking a highly skilled Customer Success Manager to join our Enterprise Customer Success team at Prewave GmbH.
About PrewavePrewave is a pioneering company in the field of Supply Chain Risk Management, leveraging AI-powered solutions to unlock unprecedented levels of efficiency, transparency, and resilience in the supply chain for our clients. With a strong focus on innovation and customer satisfaction, we strive to create a sustainable and responsible supply chain ecosystem.
As a trusted partner of renowned companies such as AbInBev, BMW, Kärcher, PwC, Porsche, and others, we continue to grow and expand our team. Our commitment to diversity, equity, and inclusion ensures that we build a diverse and inclusive workplace where everyone can thrive.
The ideal candidate will have a proven track record of managing enterprise-level client portfolios, with excellent communication and project management skills. Tech-savviness, ability to work with various technologies, and initial experience with project management are also essential requirements.
Your Mission- Take ownership of clients from sales to ensure a seamless onboarding process
- Accompany clients through their Proof-of-Concept projects, ensuring a positive and successful experience with Prewave
- Create an exceptional customer experience by training users, sharing best practices, and optimizing customer use to meet their needs
- Present the capabilities of our product to clients, driving potential upsell and growth opportunities
- Communicate effectively with clients, understand their requirements, set up project plans, and present results
- Represent the customers' best interests within the company, communicating their inputs with the technical team to drive product improvement
We are looking for individuals with:
- 2+ years of experience in a customer-facing role, managing enterprise-level client portfolios
- Tech-savviness and ability to work with various technologies and online platforms
- Familiarity or willingness to work in a fast-paced start-up environment
- Initial experience with project management
- Very good Excel skills
- A valid work permit for Austria
- Fluent English skills and an additional language (either French, Italian, or Portuguese)
Bonus points for:
- Fluent German skills
- Completed higher education (HAK, HTL, Bachelor's Degree or equivalent)
- Previous experience in a technical industry/environment
- Previous experience or exposure to the supply chain industry
- Previous experience in procurement industry/environment
- An attractive compensation package consisting of a base salary and performance-based bonus
- Dynamic team in an open and inclusive work atmosphere
- Variety of opportunities to develop your career within the company
- Opportunity to be part of a highly innovative Austrian tech startup
- Family-friendly environment with flexible working hours and home-office possibilities
The estimated annual salary for this role is approximately €42,000 gross, based on the requirements and expectations outlined above.
