Customer Success Expert

Vor 2 Tagen


Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit
Job Overview

Dynatrace Austria GmbH is seeking a highly skilled Customer Success Expert to join our team. As a key member of our customer success organization, you will be responsible for building and maintaining strong relationships with our largest customers in the cloud operations space.

About Dynatrace

We are a leader in unified observability and security, providing a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

Key Responsibilities
  • Develop and execute strategic account plans to ensure customer success and growth in cloud operations
  • Provide expert guidance and support to customers on best practices for cloud operations, including monitoring, troubleshooting, and optimization
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication with customers
  • Stay up-to-date with the latest cloud technologies and trends, and apply this knowledge to drive customer success and growth
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
  • 4+ years of experience working with large enterprise customers, including executive leadership
  • Demonstrated ability in leadership, mentorship, and organizational behavior
  • A track record of going above and beyond for your team and customers
  • Exceptional English written and verbal communications skills, as well as organizational and teamwork skills
  • Professional Level Dynatrace certification (or get certification within six months)
  • Strong technical understanding and experience in SaaS industry
What We Offer
  • Competitive salary: €56,500 per year based on full-time employment (38.5 h/week)
  • Opportunity to work with a leading company in unified observability and security
  • Chance to develop your skills and expertise in cloud operations and customer success
  • Collaborative and dynamic work environment


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