Aktuelle Jobs im Zusammenhang mit Technical Customer Success Manager Connectivity - Wien, Wien - A1 Digital International GmbH
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Wien, Wien, Österreich A1 Telekom Austria VollzeitUnlock Your Potential as a Technical Customer Success ManagerA1 Telekom Austria is a leading digitalization partner for medium-sized businesses, and we're looking for a skilled Technical Customer Success Manager to join our team. As a key member of our Customer Success Management Team, you'll play a crucial role in driving customer satisfaction and...
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Technical Customer Success Manager
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Wien, Wien, Österreich A1 Telekom Austria VollzeitJob DescriptionA1 Digital is a leading provider of digitalization services, and we're looking for a skilled Technical Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their digital transformation goals.Key Responsibilities:Identify customer process needs and...
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Wien, Wien, Österreich A1 Telekom Austria VollzeitJob DescriptionAs a Senior Technical Product Manager for IoT Connectivity, you will be responsible for the solution lifecycle management of our Managed Connectivity Offering. This includes scope, development, and management of solutions, as well as defining Roadmaps and incident handling.Key Responsibilities:Develop and continuously improve our propositions...
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Wien, Wien, Österreich A1 Telekom Austria VollzeitAbout the RoleA1 Telekom Austria is seeking a Technical Product Manager for IoT Connectivity to join our team. As a key member of our Vertical Markets team, you will be responsible for the solution lifecycle management of our Managed Connectivity Offering.Key ResponsibilitiesDevelop and continuously improve our propositions for our IoT Connectivity Solution...
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Technical Customer Success Manager Connectivity
vor 2 Monaten
A1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are already working with the technologies of tomorrow today. This is a path we can only take together - join in
Tasks:
Identification/understanding of customer process needs and system landscape.
Identification of customer value adds around IOT and other A1 Digital Services
Proactive regular interaction with customers
Customer Amendment Handling and Implementation Coordination with Technical Customer Success Management Team (M2M SIMs, Device/Network Integration, Application Integration)
You are supporting and training the customer service teams (L1) for new products and after-sales customer care, incident handling (L2), troubleshooting and release and outage management.
Requirements:
Excellent Skills in customer service, problem-solving, complain handling and budget management
Coordination & Project management skills
Basic Networking and SASE Skills
Excellent communication skills (German is a must)
Strong Time Management skills
Passion for exceeding customer expectations
Entrepreneurial mindset and hands-on mentality
Your personality:
* "Customer comes first" attitude. Performance driven team-player with ability to deliver under high time pressure.
* Eager to challenge the status-quo, admit mistakes to learn and to improve to the benefit of our customers.
* Appreciates innovative new challenges with constantly evolving technologies and platforms.
* There are many possibilities to develop in our company
* Seize the chance, evolve and use the possibility to make your career
* We are looking forward to your application
What we offer:
* Flexible working hours, mobile working.
* Autonomous working conditions with a lot of freedom to create.
* Modern working atmosphere and centrally located office with great public transport connection.
* Constant learning with many possibilities and offers.
* Paid lunch break and cantina, extra holidays, employee rates and many further discounts.
* Team events as well as trainings and further education
There are many possibilities to develop in our company Seize the chance, evolve and use the possibility to make your career We are looking forward to your application
Our performance-based-salary models reward extraordinary commitment and success. The minimum annual gross salary according to the collective agreement of Telekom Austria AG is EUR 47.709,90 The actual annual salary depends on your skills and experience.
We at A1 are convinced that women with their ideas and way to work are indispensable for the success of our company and culture. We are therefore pleased about the interest of women in the advertised position and especially invite women to apply.
Unser Mindset
Wir bei A1 wollen mit den Besten zusammenarbeiten und glauben, dass Talent keine Norm hat.
Wir nehmen Menschen mit auf unsere Reise, von denen wir lernen können und die uns täglich inspirieren, die Zukunft digitaler, nachhaltiger und inklusiver zu gestalten.
* Frauen in IT & Technik
* Umweltfreundliche Lösungen
* Chancengleichheit & Diversität
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