Customer Success Manager, Arabic Speaking
vor 1 Tag
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Dynatrace Austria GmbH. As a Customer Success Manager, you will be responsible for managing the success of our customers in their territory, driving adoption, demonstrating value, and focusing on growing relationships with key account personnel.
Key Responsibilities- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding
- Own renewal strategy and subsequent on-time renewal of subscription(s)
- Identify strategic, new business growth opportunities
- Build Dynatrace brand awareness and loyalty in assigned accounts
- Defend against competition in assigned accounts
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce
- Minimum 3-year experience in Customer Success
- Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Excellent English and Arabic (Spoken and written) language skills
- Solid technical understanding of cloud, new stack, and application performance technology
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
We offer a competitive compensation package, including a minimum salary of € per year based on full-time employment (38.5 h/week). We also offer relocation support to join us at one of our Austria locations.
We are an equal opportunity employer and welcome applications from diverse backgrounds. If you are passionate about this role and have the required skills and experience, please submit your application.
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