Customer Success Manager
Vor 2 Tagen
We are a pioneering AI company in Supply Chain Risk Management, dedicated to unlocking unprecedented efficiency, transparency, and resilience in the supply chain for our clients. Our AI-powered solutions analyze traditional and social media in 50+ languages, predicting risks and disruptions worldwide. We help our clients achieve a sustainable supply chain and prevent setbacks.
We are trusted partners of AbInBev, BMW, Kärcher, PwC, Porsche, and many more. With the increasing importance of supply chain due diligence in Europe, we grow every day, and so does our team.
Your MissionAs our Customer Success Manager at Prewave GmbH, you will:
- Onboard clients through a smooth implementation process.
- Accompany clients through Proof-of-Concept projects, ensuring a positive and successful experience with Prewave.
- Deliver exceptional customer experiences by training users, sharing best practices, and optimizing customer use to their needs.
- Present the capabilities of our product to clients, creating opportunities for upselling and growth.
- Communicate with clients, understand their requirements, set up project plans, and present results.
- Represent clients' best interests in the company, communicate their inputs with the technical team, and help improve our product to reflect customer needs.
- Manage multiple projects simultaneously, monitor progress, and ensure deadlines are met.
- Work cross-platforms to manage customer data, keeping it consolidated and up-to-date.
We are looking for a German-speaking Customer Success Manager with:
- 2+ years of experience in a customer-facing role.
- Tech-savviness and ability to work with various technologies and online platforms.
- Familiarity or willingness to work in a high-paced start-up environment.
- Initial experience with project management.
- Very good Excel skills.
- A valid work permit for Austria.
- Fluent English and German skills.
We value candidates with:
- Completed higher education (HAK, HTL, Bachelor's Degree or equivalent).
- Previous experience in technical industry/environment.
- Previous experience or exposure to supply chain environment.
- Previous experience in procurement industry/environment.
We provide an attractive compensation package, including a base salary and performance-based bonus. The minimum OTE for this role is EUR gross per year. We also offer a dynamic team in an open and inclusive work atmosphere, opportunities to develop your career within the company, and a family-friendly environment with flexible working hours and home-office possibilities.
Prewave GmbH is an AI startup building a global supply chain intelligence platform. Our mission is to make supply chains more transparent, resilient, and sustainable.
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