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Customer Success Manager

vor 2 Monaten


Wien, Wien, Österreich SAP AG Vollzeit
About SAP Academy for Customer Success

SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment.

This dynamic 10-month program strengthens the foundation for a successful career at SAP and will equip you with the skills and knowledge to excel in a customer-facing role.

Program Overview

As a participant in the SAP Academy for Customer Success, you will embark on a transformative journey that combines classroom learning with hands-on experience in the field.

You will work closely with our experienced Customer Success team to develop your skills in advising complex global transformations and driving customer outcomes.

Key Responsibilities
  • Successfully complete a 10-month learn-apply program that enhances your support into the CSM role
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process
  • Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells
  • Work closely with customers to guide them through their business journey with our solutions
  • Oversee key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement
Requirements

We are looking for individuals with 2-5 years' work experience in a customer-facing role, preferably from consulting, sales, and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management.

Strong communication skills, including fluency in English and German, are required. Other local languages are a plus.

Proficient interpersonal skills, including curiosity, effective listening skills, professional presence, and empathy, are essential.

Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment is a must.

Strong Business Acumen, including demonstrated knowledge of business processes and/or industries, is required.

What We Offer

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Full-time employment from day one with practical learning applications for your role is available.

Upon successfully completing the program, you will move into a direct customer-facing CSM role in your market and continue receiving mentoring and coaching support to accelerate your growth.

Salary above collective agreement starting at € 43.078,00 gross depending on specific qualifications and work experience is offered.

SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

We ultimately believe in unleashing all talent and creating a better and more equitable world.