Customer Success Manager
Vor 3 Tagen
About the Role:
We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they receive the value they expect from our services.
Key Responsibilities:
- Develop and execute customer success plans to drive business growth and retention.
- Proactively engage with customers to understand their needs and priorities, and provide tailored solutions to meet their requirements.
- Collaborate with cross-functional teams to ensure seamless delivery of services and resolve any customer issues.
- Monitor customer health and identify opportunities for upselling and cross-selling.
- Develop and maintain strong relationships with customers, stakeholders, and internal teams to drive business results.
Requirements:
- Proven track record of success in customer-facing roles, with a strong focus on relationship-building and customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, stakeholders, and internal teams.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a leading provider of secure global connectivity solutions.
How to Apply:
If you are a motivated and results-driven individual with a passion for customer success, please submit your application, including your resume and a cover letter, to [insert contact information].
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