Customer Success Manager
vor 1 Monat
At Dynatrace, we're on a mission to make software work perfectly. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals and drive business outcomes.
Key Responsibilities:- Accelerate customer adoption of Dynatrace's SaaS/Managed product portfolio through technical enablement and usage training.
- Develop and execute renewal strategies to ensure on-time renewals and account growth.
- Identify new business growth opportunities and build Dynatrace brand awareness and loyalty in assigned accounts.
- Collaborate with sales teams to drive account growth and defend against competition.
- Act as a customer advocate and liaison to become a trusted advisor.
- Minimum 3 years of experience in Customer Success.
- Hands-on experience within a SaaS business with an understanding of key business drivers and KPIs.
- Strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.
- Excellent English and Arabic language skills.
- Solid technical understanding of cloud, new stack, and application performance technology.
We offer a competitive compensation package, a culture of excellence, and opportunities to work with leading cloud providers and partners worldwide. If you're passionate about helping customers achieve their goals and driving business outcomes, we'd love to hear from you.
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