Customer Success Manager

vor 1 Monat


Wien, Wien, Österreich SAP Vollzeit

About the Role

As a Customer Success Manager, you will be responsible for guiding customers through their business journey with SAP solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.

Key Responsibilities

  • Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team.
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • Enhance skills around solution portfolio management, customer retention, and value realization.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.


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