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Customer Success Director

vor 4 Wochen

Wien, Wien, Österreich GTT Communications, Inc. Vollzeit

**About the Role:**

GTT Communications, Inc. is seeking a highly skilled and motivated Customer Success Director to join our team in DACH. As a key member of our account management team, you will be responsible for driving customer success and growth across our strategic client base.

In this role, you will work closely with our sales, delivery, and product teams to ensure seamless customer experience and deliver value to our clients through proactive engagement, issue resolution, and upsell opportunities.

**Key Responsibilities:**

  • Develop and execute customized account plans to drive customer growth and retention
  • Proactively engage with clients to understand their needs and preferences, identifying opportunities to enhance their GTT experience
  • Collaborate with cross-functional teams to resolve customer issues and implement process improvements
  • Analyze customer data to identify trends and insights, informing business decisions and strategy
  • Build strong relationships with clients, understanding their priorities and challenges to provide tailored solutions

**Requirements:**

  • Proven track record of driving customer growth and retention in a B2B environment
  • Excellent communication, negotiation, and problem-solving skills
  • Strong analytical and data analysis skills, with ability to interpret complex data sets
  • Experience working with cross-functional teams to achieve business objectives
  • Bachelor's degree in Business Administration or related field; MBA preferred

**Benefits:**

  • Competitive salary: €80,000 - €110,000 per annum
  • Comprehensive benefits package, including health insurance and retirement plan
  • Opportunities for professional growth and development
  • Flexible work arrangements, including remote work options

**What We Offer:**

  • A dynamic and collaborative work environment
  • Opportunities to work with a leading global communications company
  • Professional development opportunities to enhance your skills and knowledge
  • A competitive compensation and benefits package

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application.