Customer Success Advocate
vor 1 Monat
Ribbon Bio is seeking an experienced Customer Success Representative to guide, manage and support our customer's end-to-end buying experience.
About the RoleIn this dynamic and evolving customer-facing position, you will be a key intermediary between our customers and our internal order fulfillment teams to ensure orders are input, processed, and delivered in a timely, accurate, and professional manner. Our company is committed to providing customers with a world-class buying experience, and your efforts will be instrumental in delivering that experience.
Key Responsibilities- Manage and coordinate the end-to-end customer experience (from order to product delivery) by applying knowledge of customer situations, company processes, financial requirements, order delivery timetables, and compliance requirements related to customer sales activities.
- Serve as the primary point of contact for customers to receive and resolve customer sales/service issues for local, international, multi-country, and/or multi-regional accounts.
- Act as a liaison between customers and relevant internal organizations, including sales, production/manufacturing, logistics, and technical support, to resolve customer inquiries in a timely manner.
- Leverage customer knowledge and contractual agreements to influence adjustments to production and/or shipping prioritization schedules.
- Support the collection, input, and review of customer data and voice of customer feedback into CRM and adjacent quality/support systems.
- Bachelor's degree in a business or life science discipline (business administration, finance, biology, molecular biology, biochemistry, genetics/genomics, genome engineering, etc.)
- 3+ years of experience in a customer service role. Direct customer-facing experience preferred.
- Intermediate/advanced computer skills; ability to work in multiple systems concurrently and using multiple monitors.
- Exceptional organizational, time management, written, and verbal communication skills.
- Self-motivated, team-oriented, and gains satisfaction from enabling the success of others.
- Strong interest in working directly with customers.
The estimated annual salary for this role is €55,000 - €65,000, depending on qualifications and experience. Additionally, Ribbon Bio offers a range of benefits, including home office possibilities and flextime working arrangements, participation in the bonus program, clear path of career development, and support for professional development training.
Why Work at Ribbon Bio?Ribbon Bio is a biotech start-up working on developing the next technological wave of error-proof DNA synthesis. We're an international and highly motivated team located in Vienna and Klosterneuburg, constantly looking for new talents who can join this exciting ride and take Ribbon Biolabs to the next level. Join us and contribute to shaping the future of DNA synthesis.
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