Digital Transformation Expert with Technical Customer Success Focus

vor 1 Woche


Wien, Wien, Österreich A1 Digital International GmbH Vollzeit
About Us

A1 Digital International GmbH makes digitalization happen. We offer scalable services and innovative solutions in IoT, cloud, and security to support the digital transformation of medium-sized businesses.

We currently work with over 500 companies to help them achieve their digital goals.

Job Description

This role involves coordinating with our Technical Customer Success Management Team to ensure smooth implementation and customer satisfaction. Key responsibilities include:

  • Customer Amendment Handling and Implementation Coordination
  • M2M SIMs, Device/Network Integration, Application Integration

You will also be responsible for supporting and training L1 customer service teams on new products and after-sales customer care, incident handling, troubleshooting, and release and outage management.

Requirements

To succeed in this role, you should possess:

  • Excellent customer service and problem-solving skills
  • Strong complain handling and budget management abilities
  • Coordination & Project management skills
  • Excellent communication skills (German is a must)
  • Strong Time Management skills
About You

If you're passionate about digital transformation and have a strong background in technical customer success, we'd love to hear from you

We estimate the salary for this role to be around €60,000 - €80,000 per year, depending on experience and qualifications.



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