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Customer Success Manager
vor 1 Monat
We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. in the DACH region. This is an exciting opportunity for a professional with excellent communication and interpersonal skills to work closely with our most valued clients and drive customer satisfaction.
Job Overview:
The Customer Success Manager will be responsible for building and maintaining strong relationships with our strategic customers, ensuring their needs are met and exceeded throughout their lifecycle. You will serve as a single point of contact, coordinating with internal teams to resolve issues and provide exceptional customer service.
Main Responsibilities:
- Proactive engagement with customers throughout their lifecycle
- Servicing as the single point of contact for satisfactory resolution of issues
- New client onboarding and introduction to customer portal processes
- Highly engaged in customer issue resolution and handling escalations
- Supportive in Billing Dispute management and collections
- Identifying upsell opportunities and developing understanding of customer priorities
- Focusing on quality of execution, QBRs, Health checks, and Account planning
- Partnering with Operations, Delivery, and Finance to assure status updates and issue resolution
- Supporting data maintenance projects and strategic account planning
- Maintaining accurate forecasts and churn events
Requirements:
- Critical thinking and decision-making skills
- Ability to work under pressure and manage multiple priorities
- Strong organisational awareness and influencing, negotiation, and planning skills
- Excellent written and verbal English communication skills
- Proven delivery of high-quality customer service and commercial awareness
- Experience in contract negotiation and supplier management
- Sound systems and IT literacy (ITIL Foundation Qualified preferred)
About GTT:
GTT provides secure global connectivity, improving network performance and agility for businesses worldwide. We operate a global Tier 1 internet network and offer a comprehensive suite of cloud networking and managed solutions. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence.
Why Join GTT?
At GTT, we value our employees' contributions and offer a dynamic work environment that fosters growth and development. We strive to make a positive impact on our customers' lives and communities through our innovative solutions and commitment to excellence.
Compensation and Benefits:
We offer a competitive salary ranging between €80,000 to €120,000 depending on experience, plus a range of benefits including health insurance, retirement plan, and generous paid time off. We also offer opportunities for career advancement and professional growth within the company.
How to Apply:
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
