Global Business Development Manager for Custom Products
vor 2 Monaten
Job Summary: The Senior Services Manager - Cell Culture Business will provide scientific, strategic, and business support to upstream customers for cell line and cell culture media development services.
Key Responsibilities:
- Deliver world-class customer service for custom products.
- Support the creation of custom product specifications.
- Manage custom media and sera projects from inception to completion.
- Coordinate internal resources to meet customer needs and expectations.
- Facilitate custom product specification approvals and revisions.
- Ensure timely delivery of customer approvals to internal parties.
- Provide support to customers and sales representatives through effective communication.
- Represent the Customer Support Team in customer product failure investigations.
- Present Contract Review and Change Notification Standard Operating Procedures.
- Review incoming customer serum specifications and deliver differences to the serum product manager.
- Log and provide approved specifications for custom products.
- Contribute to continuous improvement projects and maintain department standard work files.
Requirements:
- Bachelor's degree in business or science or minimum 3 years industry experience.
- Fluent in English.
- Excellent written and verbal communication skills.
- Able to work as a self-starter, energize teams, deliver results, and multi-task efficiently.
About Cytiva: Cytiva is a global company with associates across 40+ countries. We strive to provide enriching careers and promote diversity in the workforce.
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