Customer Support Operations Manager
vor 1 Monat
We are seeking an experienced Customer Support Operations Manager to lead our support team in Vienna, Austria.
About the RoleThis is a full-time position that offers a competitive salary and benefits package. The successful candidate will be responsible for managing the customer support team, ensuring excellent customer experience, and driving process improvements.
Responsibilities- Lead the customer support team to achieve exceptional customer satisfaction ratings
- Analyze customer interactions to identify trends and areas for improvement
- Develop and implement strategies to improve customer experience and loyalty
- Recruit, train, and develop high-performing team members
- Collaborate with other departments to ensure seamless customer support across channels
To succeed in this role, you will need:
- Excellent communication and leadership skills
- Proven experience in customer support or operations management
- Strong analytical and problem-solving skills
- Able to work in a fast-paced environment with multiple priorities
- Fluency in English (both written and spoken) and German (written and spoken)
We offer a competitive salary of 41,300€ per year, plus additional benefits including:
- Flexible working hours
- Commuter allowance
- 25 days of annual leave and additional paid days
- Subsidized meals and snacks
- A comprehensive training program
Wolt is a technology company from Finland that operates a food delivery platform in hundreds of cities worldwide. We value diversity, equality, and inclusion and strive to create a workplace where everyone feels welcome and valued.
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