Customer Support Representative

Vor 3 Tagen


Wien, Wien, Österreich Grow-Talent Vollzeit
Job Overview

We are seeking a highly skilled Customer Support Representative to join our team in Lisbon. This is an excellent opportunity for a German speaking professional to provide top-notch customer service and support.

About the Role

This Customer Support Representative position will be responsible for communicating with customers via various channels, ensuring customer satisfaction, and providing professional customer support. The ideal candidate will have excellent writing and verbal communication skills, be resourceful and stress resilient, and possess the ability to work independently while being a team player.

Key Responsibilities
  • Communicate with customers through phone, email, and chat to resolve their queries and concerns
  • Ensure customer satisfaction by providing prompt and effective solutions
  • Handle customer complaints and provide alternative solutions within set timeframes
  • Identify and troubleshoot issues, escalating them to senior representatives when necessary
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs for the engineering team to address
Requirements
  • Native/fluent German speaker with excellent oral and written skills; proficiency in English (B2 level)
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision
Offer
  • Competitive remuneration package based on experience, skills, and performance
  • Dynamic and creative team environment with positive atmosphere
  • Guidance and tools to reach full potential
  • Meal allowance and transportation benefits
  • Private health insurance and yearly performance bonus
  • Relocation assistance and accommodation support


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