Customer Support Representative for a Premium Streaming Platform
vor 15 Stunden
We are seeking an experienced Customer Support Representative to join our team at our office in Lisbon, Portugal. As a representative of our German-speaking customer base, you will play a critical role in ensuring exceptional support and satisfaction for our premium streaming platform members.
This is a full-time position with a competitive salary based on experience. We offer a dynamic and creative work environment, along with a range of benefits including meal allowance, transportation allowance, private health insurance, and a yearly performance bonus.
Key Responsibilities:
- Communicate effectively with customers via various channels (telephone, email, and chat) to provide professional support and resolve issues promptly
- Identify and troubleshoot technical problems, offering solutions and alternatives within set timeframes
- Collaborate with internal teams to resolve complex cases and improve overall customer satisfaction
Requirements:
- Native or fluent German speaker, with excellent written and verbal communication skills
- Ability to work independently, while being part of a close-knit team
- Adaptability and stress resilience, with the capacity to meet tight deadlines and manage multiple tasks efficiently
- Familiarity with technical language and ability to simplify it for non-technical users
Benefits:
- Excellent remuneration package based on experience and performance
- Opportunity to work in a dynamic, creative environment with a positive atmosphere
- Ongoing guidance and tools to enhance your skills and reach your full potential
- A comprehensive benefits package, including meal allowance, transportation allowance, private health insurance, and a yearly performance bonus
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