Customer Support Representative for a Premium Streaming Platform

vor 15 Stunden


Wien, Wien, Österreich Grow-Talent Vollzeit

We are seeking an experienced Customer Support Representative to join our team at our office in Lisbon, Portugal. As a representative of our German-speaking customer base, you will play a critical role in ensuring exceptional support and satisfaction for our premium streaming platform members.

This is a full-time position with a competitive salary based on experience. We offer a dynamic and creative work environment, along with a range of benefits including meal allowance, transportation allowance, private health insurance, and a yearly performance bonus.

Key Responsibilities:

  • Communicate effectively with customers via various channels (telephone, email, and chat) to provide professional support and resolve issues promptly
  • Identify and troubleshoot technical problems, offering solutions and alternatives within set timeframes
  • Collaborate with internal teams to resolve complex cases and improve overall customer satisfaction

Requirements:

  • Native or fluent German speaker, with excellent written and verbal communication skills
  • Ability to work independently, while being part of a close-knit team
  • Adaptability and stress resilience, with the capacity to meet tight deadlines and manage multiple tasks efficiently
  • Familiarity with technical language and ability to simplify it for non-technical users

Benefits:

  • Excellent remuneration package based on experience and performance
  • Opportunity to work in a dynamic, creative environment with a positive atmosphere
  • Ongoing guidance and tools to enhance your skills and reach your full potential
  • A comprehensive benefits package, including meal allowance, transportation allowance, private health insurance, and a yearly performance bonus


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