Tech Lead with Excellent Customer Support Skills

vor 1 Monat

Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit

Are you passionate about providing exceptional customer support and guiding teams to success?

About Dynatrace Austria GmbH

We're a leader in unified observability and security, empowering innovators to modernize and automate cloud operations. Our platform combines broad and deep observability with advanced AIOps, enabling flawless digital experiences.

Job Description:

This role is all about serving our customers with dedication and expertise. You will work closely with our technical teams to resolve complex issues, provide strategic guidance, and foster growth within the customer's organization.

You'll be the frontline technical resource for best practices and informal customer questions, collaborating with our support team to ensure speedy resolution of customer issues. Additionally, you'll engage with Product management as the customer advocate on product roadmap discussions, helping shape the future of our technology.

Key Responsibilities:
  • Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
  • Strategize on the overall technical objectives and long-term goals of the team
  • Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
  • 4+ years of experience working with large enterprise customers, including executive leadership
  • Demonstrated ability in leadership, mentorship, and organizational behavior
  • A track record of going above and beyond for your team and customers
  • Ability to manage executive relationships and discussions (VP/CxO)
What We Offer:

As a valued member of our team, you can expect a competitive compensation package with a minimum salary of € 56,500 per year based on full-time employment (38.5 h/week). You'll also enjoy a dynamic work environment, opportunities for growth and development, and the chance to collaborate with talented professionals who share your passion for delivering exceptional results.

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