Sport and Customer Support Specialist
Vor 7 Tagen
We are an international, dynamic team at Eversports that works hard, has fun and shares a great mission: "Make Sports Happen".
Our hearts burn for sport in all its facets and the many opportunities the digital world brings with it.
We offer full- or part-time internship (30h - 35h / week) as our new Sport and Customer Support Specialist in Vienna, where you will support users with questions or issues during the booking or payment process. Besides that, you'll also get the chance to support the rest of the Customer Care Team in various projects like onboarding calls for new B2B partners.
You will work in a hybrid setup, embracing flexibility with remote work options, allowing you to take work for you and your team. Experience the best of both worlds by working from your home office or from a desk next to your peers onsite.
We offer a monthly gross salary of EUR 1,125 (based on a full-time basis of 35h). This includes flexible hours and exciting benefits like a monthly sports budget to book your favorite activities at Eversports, a quarterly "Day to explore" and a company lunch organized and paid by the company.
We're looking for someone who is passionate about sports, communication, and people. You will be responsible for:
- Driving B2C communication, efficiently managing ticket processes to enhance customer satisfaction
- Proactively monitoring and reporting data security matters to the designated team, ensuring compliance and best practices
- Collaborating with the B2B team on diverse projects, including crafting and refining help center articles, proofreading content, and supporting various key initiatives
- Assisting in special projects that align with our mission, contributing to the overall growth and success of the company
To succeed in this role, you should have:
- A student enrolment status at a University or FH
- Excellent German skills, both spoken and written
- Solid English skills for communicating with your international colleagues
- Great communication skills and a genuine motivation to be part of the Eversports team
The ideal candidate should also have experience in B2C communication or customer-facing roles, familiarity with Google Workspace, Hubspot, or other software tools and a passion for sports and its industry.
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