Customer Success Manager
vor 2 Monaten
We are a pioneering company in supply chain risk management, utilizing AI-powered solutions to analyze traditional and social media in 50+ languages and predict risks and disruptions worldwide.
Our mission is to unlock unprecedented efficiency, transparency, and resilience in the supply chain for our customers.
We are already trusted partners of AbInBev, BMW, Kärcher, PwC, Porsche, and many more.
Your MissionAs our Customer Success Manager, you will take over clients from sales, guiding them through the onboarding process for a smooth implementation.
You will accompany our clients through their Proof-of-Concept projects, ensuring a positive and successful experience with Prewave GmbH.
You will help create an exceptional customer experience with our product by training users, sharing best practices, and optimizing customer use to their needs.
You will present the capabilities of our product to clients, creating opportunities for upselling and growing our bottom line.
You will communicate with our clients, understand their requirements, set up project plans, and present results.
You will represent the customers' best interest in the company, communicating their inputs with the technical team and helping to improve our product to reflect customer needs.
You will keep an overview of several projects at a time, monitor their progress, and ensure deadlines are met.
You will work cross-platforms to manage our customer data, keeping it consolidated and up-to-date.
Your ProfileMust-haves:
- 2+ years of experience in a customer-facing role
- Tech-savviness and ability to work with various technologies and online platforms
- Familiarity or willingness to work in a high-paced start-up environment
- Initial experience with project management
- Very good Excel skills
- Valid work permit for Austria
- Fluent English and German skills
Bonus points for:
- Completed higher education (HAK, HTL, Bachelor's Degree or equivalent)
- Previous experience in technical industry/environment
- Previous experience or exposure to supply chain environment
- Previous experience in procurement industry/environment
- An extensive compensation package
- A dynamic team in an open and inclusive work atmosphere
- Various opportunities to develop your career within the company
- Opportunity to be part of a highly innovative Austrian tech startup
- A family-friendly environment
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