Customer Success Account Manager
vor 11 Stunden
As a Customer Success Account Manager at Microsoft, you will be responsible for driving program management for strategic customers with significant cross-cloud workload engagements. Your primary goal will be to accelerate cloud adoption from pilot to production, ensuring seamless execution and customer success.
Key Responsibilities- Partner with customers and account teams to develop and execute consumption plans, identifying and activating technical resources to deliver customer outcomes.
- Establish and nurture strong sponsorship with customers, managing relationships and communication strategies to drive execution of support coverage models and consumption roadmaps.
- Leverage cloud technology knowledge to drive technology projects, identifying and proposing outcomes related to deployment and health of customer solutions and workloads.
- Accountable for delivery orchestration and support outcomes, providing leadership and orchestration across the Success & Support team, Microsoft technical specialists, and customer technical teams.
- Bachelor's or Master's degree in Business, Sociology, Psychology, Computer Science, or related field.
- Several years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience with focus on complex technical engagement management and/or program management.
- Full proficiency in German and English (both written and verbal).
- Austrian driving license and ability to deliver on travel commitment of 25-30%.
- Several years of relevant work experience within customer industry with Industry Knowledge/Focus on Retail, Manufacturing, or Packaging.
- Focus on Cloud and software/services solution preferred.
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
As a Customer Success Account Manager at Microsoft, you will have the opportunity to work with a talented team, drive customer success, and accelerate cloud adoption. We offer a competitive salary, benefits, and a dynamic work environment.
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Customer Success Account Manager
vor 11 Stunden
Wien, Wien, Österreich Microsoft VollzeitJob DescriptionAs a Customer Success Account Manager at Microsoft, you will be responsible for driving program management for strategic customers with significant cross-cloud workload engagements. Your primary goal will be to accelerate cloud adoption from Pilot/MVP to production for customer cloud engagements.Key ResponsibilitiesPartner with customers and...
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Wien, Wien, Österreich Bechtle Vollzeit{"h1": "Customer Success Manager", "h2": "Deine Mission", "ul": ["Du bist für die Pflege der Kundenstammdaten verantwortlich", "In diesem Rahmen verfasst und übermittelst du Unterlagen", "Die Erstellung kundenspezifischer Reports zählt zu deinen Aufgaben", "Du unterstützt bei der Koordination von Cyber-Sicherheitsvorfällen"]}
