Customer Success Manager, Arabic Speaking
vor 1 Tag
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Dynatrace Austria GmbH. As a Customer Success Manager, you will be responsible for managing the success of our customers in their territory, preserving renewals, and identifying growth opportunities.
Key Responsibilities- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding.
- Own renewal strategy and subsequent on-time renewal of subscription(s).
- Identify strategic, new business growth opportunities.
- Build Dynatrace brand awareness and loyalty in assigned accounts.
- Defend against competition in assigned accounts.
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
- Ensure that critical issues are documented and escalated in an expeditious manner for resolution.
- Coordinate account activities with sales teams for assigned accounts within territory.
- Help customers understand our product roadmap and promote migrations as necessary.
- Leverage relationships to aid in the building of reference accounts/contacts.
- Act as customer advocate and liaison to become a Trusted Advisor.
- Minimum 3-year experience in Customer Success.
- Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs.
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.
- Excellent English and Arabic (Spoken and written) language skills.
- Solid technical understanding of cloud, new stack, and application performance technology.
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners.
- Excellent verbal, written, and interpersonal communication skills.
- Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
- Highly motivated, energetic, and committed to getting results.
- Ability to develop strong relationships with the user/customer/internal communities.
- Understanding of Internet, web, and mobile applications; knowledge of HTTP, HTML, JavaScript, etc.
We offer a competitive compensation package, a dynamic work environment, and opportunities for growth and development. If you are passionate about customer success and have a strong track record of delivering results, we encourage you to apply.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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Wien, Wien, Österreich Dynatrace Austria GmbH VollzeitUnlock Your Potential with Dynatrace Austria GmbHAre you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth? We're seeking a talented Customer Success Manager, Arabic Speaking to join our dynamic team at Dynatrace Austria GmbH.About the Role:Work closely with our...
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