Customer Success Manager
Vor 3 Tagen
About the Role:
We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. As a key member of our account management team, you will be responsible for ensuring our customers achieve their business goals and objectives through our services.
Key Responsibilities:
- Build and maintain strong relationships with our most valued customers, understanding their priorities and challenges.
- Develop and execute strategic account plans to drive growth, retention, and customer satisfaction.
- Collaborate with cross-functional teams, including sales, support, and services, to ensure seamless customer experience.
- Proactively identify and resolve customer issues, ensuring timely and effective resolution.
- Provide regular business reviews and health checks to customers, ensuring they are aware of their progress and areas for improvement.
- Identify and support process improvements to reduce administrative work and improve customer satisfaction.
- Partner with sales leadership to grow revenue through upsells and cross-sells, while providing an exceptional customer experience.
Requirements:
- Proven track record of managing large or strategic account customer bases.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Flexibility to travel within Europe (or further) when business needs dictate.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a leading global communications company.
Language Skills:
English (fluent) and German (fluent).
Location:
DACH region.
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