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Customer Success Lead
vor 1 Monat
We are seeking a Customer Success Lead to join our team at GTT Communications, Inc. in the DACH region.
About the RoleThe Customer Success Lead will be responsible for building and maintaining strong relationships with our most valued customers. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Main Responsibilities- Develop and execute customer success strategies to drive retention and growth.
- Work closely with cross-functional teams, including sales, marketing, and product to ensure seamless customer experiences.
- Conduct regular business reviews and health checks to identify areas for improvement and opportunities for growth.
- Collaborate with account executives to develop and implement renewal strategies.
- Manage multiple priorities and projects simultaneously, with a focus on delivering high-quality results.
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 5 years of experience in customer-facing roles, preferably in a similar industry.
- Proven track record of driving customer satisfaction and retention.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Inspire collaboration and drive change with momentum.
- Experience in navigating ambiguity and ability to be agile in a changing environment.
The estimated salary range for this position is €60,000 - €80,000 per year, depending on experience.
LocationDACH region (Germany, Austria, Switzerland).
