Customer Success Executive

vor 3 Wochen

Wien, Österreich Nuance Vollzeit

POSITION DETAILS:

- Develop and maintain relationships for assigned customer and or partner organizations that will result in high customer loyalty and grow the overall business relationship.
- Create and maintain strategic account plans that define the current state, potential opportunity, milestones and identify key stakeholders across all Healthcare solutions for the customer.
- Work closely with channel sales and their partner contacts, customer engagement services, product management, and production management groups to map opportunity along with specific technical environments, process flows and business priorities at each assigned account.
- Orchestrate formal account communication and decision-making framework (governance).
- Coordinate with sales the introduction and demonstration of new Nuance product and service offerings.
- Regularly review financial and operational performance as well as benchmarking against published targets and forecast (margin analysis, speech yield, quality measures).
- Maintain awareness and visibility of at risk customers as well as competitive threats.
- Maintain ongoing customer ROI, value proposition, and business goals to ensure appropriate value placed upon the Nuance relationship.
- Proficiency on all associated products and services utilized or available within the customer environment.
- Maintain positive customer references and referrals.
- Facilitate senior level partner and client relationships and regularly scheduled meetings for assigned accounts, which include preparation and delivery of presentations in addition to attending to all follow-up items.

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries,

bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically

challenging work environment. Join our dynamic, entrepreneurial team and become part of our

continuing success.

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