Ict Support Assistant
vor 1 Monat
Background:
The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence
- and security-building measures, human rights, combating human trafficking, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis.
The OSCE Secretariat in Vienna assists the Chairpersonship in its activities, and provides operational and administrative support to the field operations, and, as appropriate, to other institutions.
The OSCE Secretariat's Department of Management and Finance (DMF) is responsible for managing the material and financial resources of the Organization. The objective of DMF is to provide efficient and effective management of non-staff resources in support of OSCE programmatic activities. It provides policy guidance on the management of OSCE financial and material resources and develops and maintains OSCE Financial Regulations and Rules and Financial Administrative Instructions. DMF consists of Budget and Finance Services, Mission Support Section, Information and Communication Technology Section and the Information Security and Co-ordination Unit.
Information and Communications Technology Services (ICTS) Section is responsible for the delivery of Information and Communications Technology (ICT) in support of the core business of the OSCE. This includes the management, operation, implementation, support, and maintenance of ICT projects, systems, and infrastructure and the delivery of ICTS support services to the Secretariat. ICTS provides corporate ICT services, ICT policy guidance, and support to all OSCE Institutions and Field Operations. The Section consists of four units: Infrastructure Operations Unit, Services and Support Unit, Functional Support Unit, and Software Development Unit.
Tasks and Responsibilities:
As ICT Support Assistant, you will be a member of the Secretariat ICT Service Desk and be responsible for providing ICT support services to OSCE Computing Resources Users, mainly Vienna-based personnel. You will respond independently to ICT queries, service requests, and incidents that are within your areas of expertise, and will provide guidance on technical matters to other ICT staff and teams within ICTS and in OSCE executive structures.
You will work under the direct supervision of the Chief, Services and Support, and under the overall guidance of the Deputy Director, Head of Information and Communication Technology Services (DD/ICTS).
More specifically, you will perform the following duties:
- Client ICT equipment support: distributing, supporting, maintaining, and tracking the inventory of ICT client equipment assigned to Vienna-based Computing Resources Users. Carrying out limited in-house equipment repairs;
- ICT Documentation: assisting in drafting ICT documentation, including manuals, guides, configuration items, procedures, and processes;
- ICT Training: assisting in developing training material and participating in the delivery of various types of training to OSCE Computing Resources Users and ICT peers. Includes ad-hoc training during user onboarding; scheduled training for newcomers; technical-training for ICT colleagues; specialized training for OSCE users during systems upgrades or the introduction of new ICT systems;
- ICT purchasing, software license administration, and vendor communications: co-ordinating ICT purchases with vendors. Administering software licenses, including assigning licenses, monitoring license availability, and reporting on license utilization. Formulating requirements for ICT client equipment and accessories. Communicating with hardware vendors about warranty repairs, goods deliveries and technical issues;
- Other duties as assigned.
Necessary Qualifications:
- Completed secondary education; a first-level university degree in Information Technology, Computer Science, IT Security, Computer Engineering or related fields is an asset;
- Certification in ITIL (Foundation level or higher) is desirable;
- Certification in project management (PRINCE2 Foundation or equivalent) is desirable;
- A minimum of five years of working experience in ICT service delivery and support, preferably in an international or public sector environment; a university degree in a relevant field may be considered as a substitute for up to two years of working experience only to determine eligibility;
- Experience in working with Microsoft Active Directory;
- Experience in supporting ICT client equipment (including PCs, smartphones, and tablets);
- Experience in developing ICT user training material and documentation, and delivering in-person and virtual training courses is desirable;
- Experience in working as a member o
-
Ict Teamlead for Our Data Center
vor 6 Monaten
Wien, Österreich CBRE GWS IFM Industrie GmbH VollzeitABOUT CBRE DATA CENTER SOLUTIONS CBRE Data Centre Solutions (DCS) is a part of the CBRE Group with over 115.000 employees worldwide and delivers fully integrated real estate, facilities and technology solutions for data centre owners, occupiers and investors across the globe. As a dedicated business line within CBRE, DCS is dedicated to solving complex...
-
Wien, Wien, Österreich Axians ICT Austria GmbH VollzeitWir suchen einen SAP BI Consulting Expert, der unsere Kunden bei der Implementierung von strategischen IT-Lösungen unterstützt.Über uns:Axians ICT Austria GmbH ist ein führender Anbieter von IT-Dienstleistungen mit über 28 Jahren Erfahrung. Als Teil einer internationalen Gruppe arbeiten wir eng mit unseren Kunden zusammen, um ihre Ziele zu erreichen....
-
ICT Service Delivery Specialist
vor 3 Wochen
Wien, Wien, Österreich Huawei Technologies Austria GmbH VollzeitCompany OverviewWe are a leading global provider of ICT infrastructure and smart devices, with solutions spanning four key domains: Telecom Networks, IT, Smart Devices, and Cloud Services.Salary and BenefitsWe offer an attractive salary package, including benefits and a bonus system. Our compensation is highly competitive, reflecting the importance we place...
-
SAP-Berater mit Strategischer Perspektive
vor 4 Wochen
Wien, Wien, Österreich Axians ICT Austria GmbH VollzeitAxians ICT Austria GmbH ist ein führender Anbieter von IT-Dienstleistungen mit über 28 Jahren Erfahrung. Als einer der drei größten SAP-Konsultanten in Österreich betreuen wir über 80 Spezialisten mehr als 100 Kunden aus verschiedenen Branchen. Wir bieten eine umfassende Beratung und Design-Lösungen für unsere Kunden.Unsere Leistungen:Beratung und...
-
Fachmann für Inhouse-IT-Dienstleistungen
vor 2 Wochen
Wien, Wien, Österreich Axians ICT Austria GmbH VollzeitÜber unsAxians ICT Austria GmbH ist ein Unternehmen mit 30 Jahren Erfahrung in der IT-Dienstleistung. Wir bieten strategische Partnerschaften an, um Unternehmen aller Größen und Branchen bei der Realisierung von ideenreichen IT-Lösungen und Geschäftsmodellen zu unterstützen.LohnNach dem Bruttolohn lautet unsere Angebot iHv 3.400,- Euro pro Monat....
-
Ict Specialist, Support
vor 2 Monaten
Wien, Österreich Chiesi Farmaceutici Vollzeit**Date**:17 Oct 2024**Department**:Global ICT**Team**:Information Technology**Job Type**:Direct Employee**Contract Type**:Permanent**Location**:Vienna, AT- Chiesi Pharmaceuticals GmbH is a subsidiary of the internationally successful private company Chiesi Farmaceutici S.p.A. based in Italy, which consistently invests in re-search and development. Our...
-
Sap Consultant Application Management Bi
vor 2 Monaten
Wien, Österreich Axians ICT Austria GmbH VollzeitAxians ICT Austria GmbH arbeitet in strategischen Partnerschaften in der IT-Dienstleistung mit über 28 Jahren Erfahrung. Als einer der drei größten SAP-Consulting-Firmen betreuen über 80 Spezialist*innen mehr als 100 Kund*innen verschiedenster Branchen. Wir beschäftigen uns mit Beratung, Design, Programmierung (ABAP), Transformation auf S/4HANA und dem...
-
Sap Consultant Application Management Bi
vor 2 Monaten
Wien, Österreich Axians ICT Austria GmbH VollzeitAxians ICT Austria GmbH arbeitet in strategischen Partnerschaften in der IT-Dienstleistung mit über 28 Jahren Erfahrung. Als einer der drei größten SAP-Consulting-Firmen betreuen über 80 Spezialist*innen mehr als 100 Kund*innen verschiedenster Branchen. Wir beschäftigen uns mit Beratung, Design, Programmierung (ABAP), Transformation auf S/4HANA und dem...
-
Wien, Wien, Österreich Axians ICT Austria GmbH VollzeitWir suchen in Wien, Linz, Salzburg oder Graz einen ambitionierten SAP-Experten, der sich auf Business Intelligence und Datenanalyse spezialisiert hat. Als Teil unseres erfolgreichen Consulting-Teams arbeitest du eng mit unseren Kunden zusammen, um ihre SAP-Systeme zu optimieren und ihre Geschäftsprozesse zu verbessern.Über unsAxians ICT Austria GmbH ist...
-
Senior Support Assistant
vor 4 Wochen
Wien, Wien, Österreich ISG Personalmanagement GmbH VollzeitBerufliche HerausforderungWir suchen eine erfahrene Senior Support Assistant für unser Team bei ISG Personalmanagement GmbH. In dieser vielseitigen Position unterstützen Sie einen Senior-Partner bei allen organisatorischen und administrativen Aufgaben. Ihre Hauptverantwortung ist die Unterstützung bei der Terminvereinbarung, der Planung von Reisen und der...
-
Cybermoth IT Assistant
vor 4 Wochen
Wien, Wien, Österreich Cybermoth VollzeitExpert Network Support for CybermothWe are seeking a highly skilled and experienced IT Assistant to join our team at Cybermoth. As an IT Assistant, you will play a crucial role in supporting our management team and ensuring the smooth operation of our IT infrastructure.
-
Assistant Project Officer
vor 6 Monaten
Wien, Österreich OSCE Vollzeit**Background**: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities,...
-
Assistant Project Officer
vor 6 Monaten
Wien, Österreich OSCE Vollzeit**Background**: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities,...
-
Information Technology Assistant
vor 2 Monaten
Wien, Österreich United Nations VollzeitOrg. Setting and Reporting - This position is located in the Core Operations Unit (COU), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV) and United Nations Office on Drugs and Crime (UNODC), in Vienna, Austria. The incumbent will work under the direct supervision of the Chief, COU, and under the...
-
IT-Systemadministrator in Wien
vor 4 Wochen
Wien, Wien, Österreich Axians VollzeitAxians ICT Austria GmbH ist ein erfahrener IT-Dienstleister mit über 25 Jahren Erfahrung. In der Branche Cloud & Managed Services betreiben wir drei Rechenzentren, bieten eine Private Cloud an und unterstützen unsere Kunden bei dem Outsourcing von IT. Wir decken den kompletten Life-Cycle unter einem Dach ab, um Virtualisierung von Morgen zu gestalten.Das...
-
Contracting Assistant Support
vor 1 Monat
Wien, Österreich Sportradar Vollzeit**Company Description** We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description** OVERVIEW**: Make the team...
-
Senior Policy Support Assistant
vor 2 Monaten
Wien, Österreich OSCE VollzeitBackground: Please note that this post is fixed-term until maximum mid-January 2026 and is vacant to due to parental leave of a staff member. The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms...
-
Associate Computer Information Systems Officer
vor 2 Monaten
Wien, Österreich OSCE VollzeitBackground: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities, democratization,...
-
Administrative Assistant
vor 6 Monaten
Wien, Österreich JLL VollzeitJLL supports the Whole You, personally and professionally. **TECHNICAL COMPETENCIES**: Experience in a similar role, fluent speaker in English and German (written and oral) IT literate in MS Office and systems management software Experience in dealing with Landlords and Estate Agents Experience in dealing with customers and providing home search Able to...
-
Oracle Platform Specialist
vor 6 Monaten
Wien, Österreich OSCE Vollzeit**Background**: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities,...
