Senior Information Systems Assistant

Vor 3 Tagen

Wien, Österreich United Nations Vollzeit

This position is located in the Investigations Division (ID) of the Office of Internal Oversight Services (OIOS) in the Vienna Regional Office. The Information Systems Assistant will report to the Chief of Section in Vienna.

The Office of Internal Oversight Services is an independent office reporting to the Secretary-General and to the General Assembly. The Investigations Division of OIOS (ID/OIOS) follows up on reports of possible violations of regulations or rules, mismanagement, misconduct, waste of resources, sexual harassment, or abuse of authority.

**Responsibilities**:
The Information Systems Assistant will be responsible for the following duties:

- Assist in monitoring and reporting on the performance of service level agreements (SLAs) established with internal and external providers of ICT services to OIOS.
- Maintain the inventory of OIOS' ICT assets and provides assistance with their periodic reconciliation and reporting.
- Process forensic data and evidence for ID case work: assist investigators in preparing requests for ICT services for obtaining evidence and electronic data; follow up on requests and keep track of the chains of custody and descriptions of data; create forensic images of evidence hard disk drives, and assist in performing the post-image analysis; ensure that all forensic images are securely backed up; assist in drafting of the forensic analysis reports; ensure data consistency, accuracy, and adequate set-up for investigators to analyze data (post in the GoCase file, install on stand-alone laptop, or send data/evidence by pouch); develop standard operating procedures (SOPs) and guidance materials for the use of forensic equipment and software programs
- Draft correspondence and communications, including work plan revisions and other related issues, as well as prepare unit contributions for a variety of periodic reports
- Plan and implement information management and dissemination initiatives (e.g., intranet/web portals and content, mailing lists, fact sheets, records repositories)
- Collect and prepares data required during the formulation of budget estimates with respect to ICT resources.
- Perform other related duties as required

Competencies
Professionalism:
Client Orientation:
Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Communication:
Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Education
High school diploma or equivalent.

Job - Specific Qualification

Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

Work Experience

Experience in supporting case management systems is desirable.

Experience in forensic IT, including handling evidence, respecting the chain of custody, back up, and reporting on forensic data and imaging is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another United Nations official language is desirable.

Assessment

Special Notice
This post is financed by the Support Account for Peacekeeping Operations.

United Nations Considerations

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date

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