Service Operations Lead

vor 2 Wochen

Wien, Österreich Tesla Vollzeit

Tesla participates in the E-Verify Program

What to Expect
- At Tesla, our Service Operations Leads are responsible for multiple critical projects across both general service operations as well as market-level mobile service, ultimately creating a seamless experience for service customers. This role is integral to the efficient running of our service function and will directly support our mission to accelerate the world’s transition to sustainable energy.
- In your role as Service Operations Lead, you will provide in-depth, timely and collaborative project management, supporting both the Country lead and the local service operations in strategic decision making and project implementation. You will drive continuous improvements within service, as well as ensuring best practice across market processes and procedures.
- To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand, a collaborative attitude and the ability to create exceptional experiences for both internal and external stakeholders.

We Offer
- Continuous training and development to help you advance your skills and career
- The opportunity to work with innovative technology, advanced tools, and software
- A dynamic and fast-paced work environment where contribution, ongoing learning, and collaboration are the keys to success
- Competitive salary
- Corporate benefits
- Option for a Tesla stock package or cash award, and more.

What You’ll Do
- Project Management: Successfully lead and coordinate projects affecting multiple locations or the entire region including new service offerings, new revenue streams, tools and processes
- Continuous Improvement: Identify and drive continuous improvement across the market to reduce costs and increase efficiency, contributing to best practice sharing and standardization across all locations
- Insights: Regularly report to senior management and the Country Manager, including quality, cost, time details vs. plan, as well as identify roadblocks or deviations
- Reporting & Analytics: Provide comprehensive reporting and analytics at a country level for local initiatives and opportunities, identifying key operational improvements to assist in strategic business decision making
- Coordination: Act as the point of coordination between local markets and EMEA business support, requesting system improvements from the field and overseeing implementation of new tools and processes across the market. Act as the ‘go-to’ for the leadership team, supporting local service centers and driving process improvements where necessary to ensure Tesla standard throughout
- Collaboration: Collaborate cross-functionally with key business functions including Service, Virtual, Technical Operations, Mobile Operations, and Data Analytics to help build integrated, forward-looking processes that are documented and maintained across the area you oversee
- Solution orientation: Focus on solutions and overall best for Tesla, actively engaging local stakeholders to secure ownership, results and development of new processes that will help in building a strong organization

What You’ll Bring
- Willingness to learn: Curiosity to build in depth knowledge of all Tesla products as well as Tesla service operations, processes, policies and vehicle repairs. Possess or be highly interested understanding of automotive techniques related to repair and servicing of vehicles, knowledge of electrical vehicles is a plus but not mandatory.
- Root Cause Analysis: Exceptional ability to demonstrate root cause analysis of problems and a solution orientated approach to these. Analytical with the ability to manipulate mass data into a manageable and meaningful format
- Continuous Improvement: An agile, analytical and creative mindset to problem solving attitude and driving continuous improvements
- Multitasking: Thrive in a fast-paced, ever-changing environment with multiple workstreams, while maintaining attention to detail. Exceptional organization, prioritization and time management skills are essential for success.
- IT Skils: Digitally savvy - ability to adopt and adapt quickly to new technology and systems
- Communication & Collaboration: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers to excel in a team-based environment and achieve common goals. You enjoy working closely with various people and can build and maintain good working relationships with all internal stakeholders. Ability to travel across the country when required by business needs. Able to communicate, read, and write effectively in the English language, German language skills are considered an advantage
- Eligibility & Driving license: You have the right to live and work in Austria and we expect you to have a valid Class B driver's license.

For this position, we offer an annual minimum gross salary of €70,000 based on the above-me

  • Mitarbeiter:in für Legacy Services

    vor 3 Wochen

    Wien, Wien, Österreich Erste Operations GmbH Vollzeit

    Mitarbeiter:in für Legacy Services Dienstort: Wien, Standort Erste Campus Arbeitsausmaß: Vollzeit (38,5 Stunden) Unternehmen: Erste Operations GmbH Abteilung: Collection & Legacy Services Die Erste Operations führt als Teil der Erste Group wichtige Servicetätigkeiten für Finanzdienstleister durch. Unser Ziel ist es, unsere direkten...

  • Mitarbeiter:in für Legacy Services

    vor 3 Wochen

    Wien, Wien, Österreich Erste Operations GmbH Vollzeit

    Mitarbeiter:in für Legacy Services Dienstort: Wien, Standort Erste Campus Arbeitsausmaß: Vollzeit (38,5 Stunden) Unternehmen: Erste Operations GmbH Abteilung: Collection & Legacy Services Die Erste Operations führt als Teil der Erste Group wichtige Servicetätigkeiten für Finanzdienstleister durch. Unser Ziel ist es, unsere direkten...

  • Leader, Consumer Banking Operations

    vor 3 Wochen

    Wien, Österreich Western Union Vollzeit

    **Leader, Consumer Banking Operations - Vienna, Austria** Do you want to drive technology innovation for a leading global financial network that bridges over 200 countries and territories and over 130 currencies? Are you motivated to provide a world-class customer ecosystem, connecting the world, and bringing boundless possibilities within reach? Join...

  • Commercial Operations Lead

    Vor 4 Tagen

    Wien, Wien, Österreich Tbwa ChiatDay Inc Vollzeit

    As a Commercial Operations Lead, you will play a critical role in supporting our sales team in achieving their quarterly targets and objectives. You will be responsible for analyzing data, developing effective sales strategies, and fostering strong relationships with key clients and stakeholders.Key ResponsibilitiesThe successful candidate will be...

  • Service Lead Leisure Facilities

    vor 3 Wochen

    Wien, Wien, Österreich at Vollzeit

    Add expected salary to your profile for insightsYou may have noticed several open recruitment positions – and there's a great reason for it We've just completed an exciting restructure within our Leisureplex facilities, leading to well-deserved internal promotions and the creation of new roles. Now, we're looking for passionate individuals to join us on...

  • Lead Trader Operations Specialist

    Vor 4 Tagen

    Wien, Wien, Österreich Bitpanda GmbH Vollzeit

    About the OpportunityWe're looking for a talented professional to join our trading operations team as Lead Trader Operations Specialist. In this role, you will be accountable for leading a high-performing team, driving process optimization, and fostering innovation in trading activities.Your key responsibilities will include:Leading a high-performing team...

  • Country Service Lead

    vor 2 Wochen

    Wien, Österreich Tesla Vollzeit

    **The Role** Our Country Service Leads are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our...

  • Operations Strategy Lead

    vor 23 Stunden

    Wien, Österreich Volta Trucks Vollzeit

    Volta Trucks, a hypergrowth European Electric Truck Manufacturer, is looking for an **Operations Strategy Lead - Cost Optimisation **to join our **Operations Business Office.** This is a hybrid role split between the manufacturing facility in Steyr, Austria, UK and remote working. This is a unique opportunity to join an expanding Operations Business Office...

  • Operations Lead

    vor 1 Tag

    Wien, Wien, Österreich Erste Bank Vollzeit

    We are seeking an experienced leader to join our Customer Lifecycle Servicing team as Head of Desk. In this role, you will be responsible for managing a team of professionals, developing a strategic plan to achieve business objectives, and driving continuous improvement initiatives.The ideal candidate will possess excellent communication skills, being able...

  • Team Leader

    vor 2 Wochen

    Wien, Österreich ACP Holding Vollzeit

    Wir suchen für Standort Wien und St. Pölten (m/w/d) **Team Leader - Microsoft 365 & Windows Operations**: **Deine Aufgaben**: In Deiner Rolle als Team Leader trägst Du die disziplinare und fachliche Verantwortung über ein überregionales 10-köpfiges Team (Wien & St. Pölten) und legst Deinen Fokus auf den Betrieb von Kunden-Umgebungen im Bereich...

  • Team Lead IT Security Operations

    vor 1 Woche

    Wien, Wien, Österreich Mayr-Melnhof Karton AG Vollzeit

    Team Lead IT Security Operations (m/w/d) Vienna, Austria ID Stellenanforderung: 1583 Vollzeit/Teilzeit: Vollzeit MM ist ein weltweit führender Produzent von Consumer Packaging. Die Gruppe bietet Verpackungslösungen aus Karton und Faltschachteln mit einem attraktiven Angebot bei Kraftpapieren, ungestrichenen Feinpapieren,...

  • Regional Operations Lead

    vor 2 Wochen

    Wien, Österreich Arbio Group GmbH Vollzeit

    We are an early-stage, high-growth startup operating at the interception of the hospitality industry and private equity investments. We constantly work towards creating a profitable growth company that is a great place to work. To achieve this, we have brought together a world-class team, with experience in consulting, private equity, venture capital, and...

  • Customer Service Team Leader

    vor 3 Wochen

    Wien, Wien, Österreich at Vollzeit

    Add expected salary to your profile for insights.Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Sunbeam, Rubbermaid, Sistema, Sharpie, Coleman and NUK, and 25,000 talented employees around the world.Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel...

  • Service Operation Specialist

    vor 4 Wochen

    Wien, Wien, Österreich SAMSUNG Electronics Austria GmbH Vollzeit

    Service Operation Specialist - Karenzvertretung (w/m/x) Samsung Electronics ist ein globaler Technologieführer, der Menschen auf der ganzen Welt neue Möglichkeiten eröffnet. Basis unseres Erfolges sind unsere Mitarbeiter:innen, deren Talent, Kreativität und Leidenschaft herausragt. Wir streben nach Spitzenleistungen und suchen Top-Talente, die uns auf...

  • Country Service Operations Representative

    vor 2 Wochen

    Wien, Österreich Sony Electronics Vollzeit

    About us We are looking for a Country Service Operations Representative for Sony Electronics Europe located in the Vienna office. In this role, you will ensure that the local service network is followed up diligently and factually, both operational and technical, into an optimal delivery to the consumers on one hand (quality) and SONY on the other hand...

  • Sales Operations Cee Lead

    vor 2 Wochen

    Wien, Österreich C&A Vollzeit

    **The future looks like you** At C&A, we're dedicated to preserving our rich traditions while embracing innovation to drive our business forward. As we embark on a transformative journey, our retail operations play a pivotal role in shaping our future success. We're seeking a dynamic individual to join our team as a Sales Operations CEE Lead. With a...

  • Service-Manager Operations

    vor 4 Wochen

    Wien, Wien, Österreich Finanzmarktaufsicht (FMA) Vollzeit

    Service-Manager Operations (all genders) FMA. Kompetenz schafft Vertrauen. Wir können es nicht allen recht machen. Das wollen wir auch gar nicht. Unser Auftrag ist es, über den Finanzmarkt zu wachen und auf die Einhaltung des Gesetzes zu achten. Wenn Sie sich dieser Aufgabe gewachsen sehen und die nötige Objektivität und Integrität mitbringen,...

  • Specialist, Service Operations Support

    vor 23 Stunden

    Wien, Österreich Fisker Inc Vollzeit

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Operations Manager Retail Food Services

    vor 2 Wochen

    Wien, Österreich Sodexo Service Solutions Austria GmbH Vollzeit

    Die Sodexo Gruppe ist mit über 422.000 Mitarbeiter:innen der weltweit führende Anbieter von Services für mehr Lebensqualität. Unser Angebot reicht von Catering, Reinigung über Empfangs-, Sicherheits - und Wartungsdiensten bis hin zu Gutscheinlösungen. Sodexo Österreich ist ein attraktiver Arbeitgeber für über 3.900 Mitarbeiter:innen und wurde...

  • Head of Workplace Operations

    vor 2 Wochen

    Wien, Österreich Dynatrace Vollzeit

    **Company Description**: - Develop world-class employee experience, scale the business, and ensure all lab processes are aligned to the global workplace strategy._ **In your future role, you will**: - Lead, develop and grow the R&D Workplace Operations team (Team Captains & Specialists) - Provide management oversight of all global R&D Labs (currently 12...