Country Service Lead

vor 2 Wochen

Wien, Österreich Tesla Vollzeit

**The Role**

Our Country Service Leads are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our employees.

As Country Service Lead you will be responsible for all our service locations and lead your Management team and organization to consistently deliver excellent results. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and the Tesla brand.
**Responsibilities**
- Direct and focus the resources with service to ensure service teams are as effective as they possibly can be
- Develop and drive strategic decisions for the service organization in order to meet current and future business demands
- Select and coach a leadership team, giving them tools and clear objectives so they can help the local Service Centers be successful and meet their targets
- Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
- Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
- Proactively lead a team of managers, being present in the field and ensuring managers are empowered to make the right local decisions to drive the business forward
- Connect and work closely with other country managers across EMEA, discussing daily operations, field operations service, to optimize best practice throughout the region
- Carry out quarterly performance and development reviews with managers, understanding what is needed for them to develop their role, setting clear goals, expectations and follow ups
- Constantly assess potential service improvements
- Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue
- Lead the region to expand and grow, including mobile service and new service locations
- Present and pitch to senior leadership and your teams on strategic initiatives to be implemented within the Service area for your country
- Liaise closely with broader business areas including, but not limited to, Sales, Delivery, EHS, HR, Recruitment, ensuring a strong network of peers
- As part of this role you will be required to travel to different centers within your region

**Requirements**:

- A proven background of leading an organization or region to meet operational and strategic targets
- Experience within the automotive industry is required
- Ability to find, organize and manipulate data for decision making and action taking purposes
- A background of interrogating numbers and identifying correlations
- An understanding of local employment law is highly desirable
- Excellent organization skills, with experience of high level reporting
- Experience of working in an agile environment, where you have responded quickly to changing business needs
- An open and approachable leadership style, with experience of leading, motivating and coaching managers
- Proven experience of successful delegation to achieve results
- Excellent command of the English language
- Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
- Strong analytical IT skills, including use of Excel

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