Country Manager Austria and Switzerland

vor 2 Wochen


Wien, Österreich BYD Europe Vollzeit

**About the role**
The Country Manager for Austria and Switzerland is responsible to achieve our commercial goals in their area of responsibility in accordance with BYD brand positioning and company Culture. We want to create great customer experiences and provide a best in class level of customer service to turn customers into loyal customers and ambassadors. The country manager will also be the responsible to identify new business opportunities within their countries in B2BC channels and lead the efforts to turn them into reality.

The Country Manager for Austria and Switzerland reports directly to the EU Passenger Car Director.

**Key Objectives & Responsibilities**:

- Achieve the commercial goals for the countries of responsibility.
- Lead & Supervise the execution of our commercial policies to create great customer experiences in all channels.
- Manage business growth in an omnichannel perspective with a B2B2C mindset. Negotiate and supervise dealership agreements and teamwork to achieve the agreed goals.
- Always work with final customer in mind. Understanding their needs and working together with our selected partners to overachieve their expectations.
- Build a qualitative network of partners and dealers to achieve commercial goals in the specific region of responsibility.
- Be the face of BYD at country level with industry and key media.
- Build and Develop the relation with key industry partners.
- Lead the commercial process from lead to order and from order to delivery.
- Recruit, Coach and Motivate the commercial team.
- Develop Talent and actively lead Performance Improvement Plans
- Provide relevant market insights and customer feedback and channel internally.

**Key Results**:

- Commercial and funnel management metrics
- Sales & Delivery goals
- Funnel Conversion rates
- Productivity metrics
- Inventory management

Customer Happiness
- NPS
- Customer ratings

Consistency
- Checklists
- Materials
- Processes

Management & Talent Development
- Coaching
- Performance Improvement support

**Required skills, qualifications and experience**
- 10+years of overall working experience with at least 3 years as country manager or sales manager in automotive, technology or branded consumer goods products.
- Experience on B2B2C as well as B2B channels.
- Customer-oriented mindset.
- Excellent people management, communication and interpersonal skills.
- Able to prioritize and work proactively with efficient time management skills.
- Resilient and open minded.
- Excellent communication skills in English and German languages is a must. (Mandarin Chinese or other European languages would be a plus).
- Thorough knowledge of commercial management software and digital tools.
- Connected with our Mission and a more sustainable Future
- Educational background in business administration or related technical field.

**We offer**:

- Performance and experience based competitive remuneration, KPI variable salary, company car;
- Department & company wide teambuilding events;
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team



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