Specialist, Service Operations Support

vor 2 Wochen


Wien, Österreich Fisker Inc Vollzeit

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
- and enjoy exclusive content across Fisker’s social media channels:
Facebook

,

Instagram

,

Twitter

,

YouTube

and

LinkedIn
- Download the revolutionary new Fisker mobile app from the

App Store

or

Google Play

store.

Role Overview:
As the Service Operations Support Specialist, your primary responsibility will be handling customer cases and get customers back on the road as quickly as possible while maintaining the highest level of customer satisfaction. You exhibit a can-do attitude to work collaboratively in a fast-paced environment with key stakeholders to improve service and repair quality, reduce cost, and increase customer satisfaction. If you enjoy contributing your ideas, like to be heard, thrive in a fast-paced work environment, and want to join an unbeatable team, then FISKER would like to hear from you

Position is based in Vienna, Austria

**Responsibilities**:
- Communicate directly with customers, service partners and Fisker customer representatives to ensure a seamless and high-professional service and repair process.- Coordinate roadside assistance, mobility and repair services between customers, service providers and Fisker.- Evaluate customer feedback and engage in customer interaction to identify root causes and increase the overall customer experience from start to finish.- Analyze consistently processes and provide proactive feedback on improvement to increase customer satisfaction.- Help managing service providers and support daily operations in local language.- Conduct recurring market research on automotive service operations trends, potential providers, and competitors.- Analyze data and create recurring reports on various service operation topics.

Minimum Qualifications:
- Work experience in the automotive industry (OEM, Insurance, Supplier or Workshop) preferred in aftersales, service or repair operations or equivalent- Relevant work experience, bachelor’s degree, commercial or technical apprenticeship- Understanding of automotive customer journey

Knowledge, Skills, Abilities, Competencies:
- Strong verbal, written, and presentation skills- Fluent spoken and written professional English and the local language- Positive outlook with energetic personality- Solution orientation- Strong dedication to delivering excellence in customer satisfaction- Desire and strong ability to work independently and in team environment- Able to effectively work with numerous departments and working styles and eager to develop a clear understanding of how to present and share information across the different teams

Additional Requirements (if any):
- Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks and uncertainty.- Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.- Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way- Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.- Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.- Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.

LI-Hybrid

LI-CT1


  • Customer Operations

    vor 3 Wochen


    Wien, Österreich Fieldwire Vollzeit

    **Who are we looking for?** As a Customer Operations & Support Specialist, your objective is to ensure our customers get the most of Fieldwire by answering their questions about our platform, executing subscription orders and provisioning accounts in our back office and billing systems, and creating help content for our customer-facing knowledge base while...


  • Wien, Österreich Amaris Vollzeit

    Your Role We are looking to hire a Field Support Specialist Senior to join our amazing team in Vienna. If you're hard-working and dedicated, Amaris Consulting is a perfect place to grow your career. **All skills from the Field Support Specialist requirement points plus the following experience points**: - Interface to project, service delivery management...


  • Wien, Wien, Österreich STEINER-HITECH GMBH Vollzeit

    As a Network Operations Specialist at Steiner-Hitech GmbH, you will play a vital role in ensuring the smooth operation of our cloud-based core network. Key responsibilities include maintenance and support activities of voice and messaging core network elements, processing trouble tickets, performance monitoring, troubleshooting, and inspection tasks.You will...

  • Operations Specialist

    vor 4 Wochen


    Wien, Wien, Österreich apsa personnel concepts gmbh Vollzeit

    Deine Rolle im Team As an Operations Specialist you are part of the Digital Web Services Team, within one of the largest banking groups in CEE. You will be responsible for the stable operation of the supported services in the Digital Banking and Payments environment as part of 2nd level support at our client. Various monitoring tools are available for you...


  • Wien, Österreich Western Union Vollzeit

    **Specialist, Sales Support - **Vienna, Austria** Are you passionate about helping others and providing world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Specialist, Sales Support **Western...

  • HR Operations Specialist

    vor 12 Stunden


    Wien, Wien, Österreich Entain Services Austria GmbH Vollzeit

    HR Operations Specialist (m/w/d) - Willkommen bei Entain - einem der weltweit führenden Unternehmen für Sportwetten, Gaming und interaktive Unterhaltung Wir sind nicht nur dabei, die Branche zu verändern, sondern auch die Art, wie wir zusammenarbeiten. Innovation, Teamgeist und Spaß an der Arbeit stehen bei uns an erster Stelle. Wenn du Lust hast, in...

  • Sales Support

    Vor 4 Tagen


    Wien, Österreich GlobalBlue_IT Vollzeit

    About the Role The Telesales & Merchant Support Specialist plays a crucial role in supporting the sales team and merchant service. This role focuses on assisting smaller merchants (around 300) who can be managed remotely via phone. Additionally, the position provides backup support for merchant service tasks currently handled by other...

  • Automation Specialist

    Vor 6 Tagen


    Wien, Wien, Österreich Erste Operations GmbH Vollzeit

    In der Erste Group zu arbeiten, bedeutet, an die Zukunft zu glauben; an die großartigen Menschen, die sie jeden Tag gemeinsam gestalten und an die verschiedensten Karrieremöglichkeiten, die sich damit eröffnen. #glaubandich Automation Specialist (all humans) Dienstort: Wien, Österreich Arbeitszeitausmaß: Vollzeit Berufsfeld: SW Developer ...


  • Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...


  • Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...


  • Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...

  • Operations Specialist

    Vor 6 Tagen


    Wien, Wien, Österreich Erste Bank Vollzeit

    One bank.Many career paths. #makeITmatter Operations Specialist (all humans) Location: Vienna, Wien, Austria Working-Hours: fulltime_permanent Division: IT Operations Company: Erste Digital Apply now The Digital Web Services (DWS) team is the department within Erste Digital responsible for all operational tasks related to Prime Applications...


  • Wien, Wien, Österreich Erste Digital GmbH Vollzeit

    At Erste Digital GmbH, we are committed to innovation and excellence in IT service management. We are seeking an experienced Service Management Specialist to join our IT Operations team.In this role, you will be responsible for leading the implementation of IT service management processes and ensuring the smooth execution of IT changes. You will work closely...


  • Wien, Österreich Markit Vollzeit

    **Help Our Clients Succeed and Succeed With Them**: Our mission is to help IT buyers save time and money. We do this by making IT purchasing simple and transparent. Markit is a leading international company, offering IT purchasing solutions in 46 countries (and growing fast). Our clients are large global companies, fast-growing start-ups, etc. Hundreds of...


  • Wien, Österreich Samsung Electronics Vollzeit

    Position Summary Role and Responsibilities Sales Support Specialist Location: Warszawa, ul. Postępu 14 Work mode: hybrid (3 days office : 2 days home) Your role will include: - Daily work with our Sales Team, Product Managers, Supply Chain and Order Desk team to support driving sales plans for Display Business in Poland. - Support for the sales...


  • Wien, Österreich Sharp Brains Limited Vollzeit

    **Responsibilities**: - Performs computer “Break / Fix” support and installation, add, move or change requirements for peripherals, “Smart Hands” and Server / Networking support. - Completes all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment. - Monitors assigned...


  • Wien, Österreich Organon Vollzeit

    Organon is looking for a **Supply Chain Operations Associate Specialist** who will be joining the Central North Europe Cluster (CNE) at Organon and will be mainly supporting distribution and logistics activities for the cluster markets. You will be reporting to the Supply Chain Operations Manager for Germany, Austria and the Netherlands. This is a remote...


  • Wien, Österreich Linear International LTD Vollzeit

    **Overview**:The On Site Support Specialist, a crucial member of our support team, plays a vital role in resolving incidents and requests related to On Site support. This role involves working closely with the customer's Service Desk, local representatives, and End Client's teams to ensure efficient support and maintenance of hardware and software. The On...


  • Wien, Österreich Linear International LTD Vollzeit

    **Overview**:The On Site Support Specialist, a crucial member of our support team, plays a vital role in resolving incidents and requests related to On Site support. This role involves working closely with the customer's Service Desk, local representatives, and End Client's teams to ensure efficient support and maintenance of hardware and software. The On...


  • Wien, Österreich KompiTech IT Services Vollzeit

    KompiTech Switzerland is an IT service provider, we provides both managed services and IT automation processes to customers across Europe. In Vienna, Austria. We are looking for an individual to work part-time as Technical Support Specialist. You will provide onsite support to our clients with focus on offering excellent customer service. **Key...