Aktuelle Jobs im Zusammenhang mit On Site Support Specialist - Wien - Linear International LTD

  • Analyst, On-Site IT Support

    Vor 7 Tagen

    Wien, Wien, Österreich Baker McKenzie Vollzeit € 55.000 - € 75.000 pro Jahr

    The Analyst, On-site IT Support will ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Technology Help Desk. Problem resolution will...

  • Clinical Site Technology Specialist

    Vor 7 Tagen

    Wien, Wien, Österreich PSI CRO Vollzeit € 60.000 - € 90.000 pro Jahr

    Company Description PSI is a leading Contract Research Organization with more than 29 years in the industry offering a perfect balance between stability and innovation to both clients and employees.  We focus on delivering quality and on-time services across a variety of therapeutic indications. Job Description As a Site Technology Specialist, you will...

  • Clinical Site Technology Specialist

    Vor 7 Tagen

    Wien, Wien, Österreich PSI CRO Vollzeit € 60.000 - € 90.000 pro Jahr

    Company Description PSI is a leading Contract Research Organization with more than 29 years in the industry offering a perfect balance between stability and innovation to both clients and employees.  We focus on delivering quality and on-time services across a variety of therapeutic indications. Job Description As a Site Technology Specialist, you will...

  • Information Technology Support Specialist

    Vor 3 Tagen

    Wien, Wien, Österreich Nawrus Vollzeit € 40.000 - € 80.000 pro Jahr

    Company DescriptionNawrus is a startup, on an initiative to blend technology and engineers in such a way, that customers and organizations could get valuable and prioritized support in time. We meet the demands by preparing our team well to cater all the advance challenges in the best way possible and provide solutions to every problem for your tech related...

  • IT Support Specialist

    vor 1 Tag

    Wien, Wien, Österreich Norconsulting Global Recruitment Vollzeit

    IT Support SpecialistOn-site.Location: Vienna.Dedication: Full time.Contract: B2b contract / freelance.Long term project.Rate: USD/Day.Are you an experienced IT Support professional looking to take on a key role within a highly technical environment? We are seeking anIT Support Specialistto provide first- and second-level support for internally developed and...

  • Senior Specialist

    Vor 6 Tagen

    Wien, Österreich On Vollzeit

    **In short** With a commitment to revolutionizing performance-driven products, On is taking the global sports footwear, apparel and accessories market by storm with cutting-edge tech and innovative products as the world's fastest growing premium sports brand. As the Senior Specialist, Sales Representative, Austria (East) you will be responsible to...

  • It analyst

    vor 2 Wochen

    Wien, Österreich LPdigital Personalberatung GmbH Vollzeit

    Für unseren Kunden, ein international vernetztes Unternehmen mit hohem Qualitäts- und Serviceanspruch, suchen wir Verstärkung im Bereich On-Site IT Support am Standort Wien. Das Unternehmen zeichnet sich durch ein wertschätzendes, kollegiales Arbeitsumfeld und eine starke Teamkultur aus. AufgabenDu fühlst dich in der IT-Welt zuhause, magst den direkten...

  • IT Analyst

    vor 2 Wochen

    wien, Österreich LPdigital Personalberatung GmbH Vollzeit

    Für unseren Kunden, ein international vernetztes Unternehmen mit hohem Qualitäts- und Serviceanspruch, suchen wir Verstärkung im Bereich On-Site IT Support am Standort Wien. Das Unternehmen zeichnet sich durch ein wertschätzendes, kollegiales Arbeitsumfeld und eine starke Teamkultur aus. Du fühlst dich in der IT-Welt zuhause, magst den direkten Kontakt...

  • IT Support Specialist

    Vor 7 Tagen

    Wien, Wien, Österreich ATG Europe Vollzeit € 30.000 - € 50.000 pro Jahr

    We are looking for several IT Support Specialists on behalf of and in support to our client for their locations in Germany, the Netherlands or Austria .These positions are intended to be filled on a 100% on-site basis.Our client is a major European organization operating in a complex, multi-site environment. Its IT department plays a key role in maintaining...

  • Senior Specialist

    Vor 5 Tagen

    Wien, W, Österreich On Ag Vollzeit

    LOCATION:VIENNASalesIn shortWith a commitment to revolutionizing performance-driven products, On is taking the global sports footwear, apparel and accessories market by storm with cutting-edge tech and innovative products as the world's fastest growing premium sports brand.As the Senior Specialist, Sales Representative, Austria (East) you will be responsible...

On Site Support Specialist

vor 2 Wochen

Wien, Österreich Linear International LTD Vollzeit

**Overview**:The On Site Support Specialist, a crucial member of our support team, plays a vital role in resolving incidents and requests related to On Site support. This role involves working closely with the customer's Service Desk, local representatives, and End Client's teams to ensure efficient support and maintenance of hardware and software. The On Site Support Specialist is responsible for providing Installations, Moves, Additions, Changes, and Disposals (IMACD) services, where physical presence is essential. This position also involves managing a buffer stock of replacement hardware, peripherals, and network devices stored on-site.

**Key Responsibilities**:
**Incident and Request Resolution**: Resolve incidents and service requests related to On Site support in collaboration with the customer's Service Desk and End Client's local representatives.

**Installations, Moves, Adds, Changes, and Disposals (IMACD)**: Provide essential support for installing, moving, adding, changing, and disposing of hardware and peripherals as required.

**Buffer Stock Management**: Manage and maintain replacement hardware, including workstations, mobile phones, and network devices, ensuring sufficient stock is available on-site.

**Customer Interaction**: Act as a liaison between the customer's Service Desk and End Client's teams, ensuring efficient communication and problem resolution.

**Smart Hands Support**: Offer technical support for non-standard devices, local break-fix of hardware, and software components as needed during the agreed Service Window.

**Ticket Management**: Capture and log incident and request details in the customer's ITSM tool, using English as the primary language for ticketing.

**Coordination**: Collaborate with customer/End client ITSM tools such as TopDesk or Capgemini's ITSM platform to streamline support processes.

**Workspace Management**: Utilize physical workspaces provided by the customer at sites for On Site support personnel.

**Stock Management**: Manage stock of common spare parts to facilitate quick resolution of hardware-related faults.

**Disposal**: Handle the decommissioning and disposal of end-user devices, ensuring compliance with agreed procedures and policies.

**Replacement Device Service and Swap**: Coordinate the replacement of client systems to minimize downtime for end users when necessary.

**Requirements**:

- Prior experience in a similar On Site support role is preferred.
- Strong knowledge of IT hardware and software components.
- Excellent communication skills, including proficiency in English.
- Ability to work within a team and collaborate effectively with different stakeholders.
- Strong problem-solving and troubleshooting skills.
- Familiarity with ITSM tools and ticketing systems.
- Flexibility to work within the agreed Service Window, which may include some overtime and weekends.

**Working Hours**:
The working hours for this role adhere to local labor laws and may vary based on location.

**Service Window**:

- For Dedicated Locations: Monday to Friday during business hours (08:00 - 18:00)
- For Scheduled Campus Days: Service Window will be during the scheduled visit.

**Service Credits**:

- The On Site Support Specialist is responsible for meeting Service Levels, with a Service Credit scheme in place for specific SLAs.
- Earnback opportunities are available if SLAs are consistently met or exceeded.

**Exclusions**:
The following activities are considered outside the scope of this role:

- Providing backfill for the absence of dedicated engineers.
- Asset physical disposal (handled by the customer).
- Shipping and logistics of assets (provided and paid for by the customer).
- Asset refresh (planned and managed by the customer).
- Facilities support (e.g., CCTV cameras, etc.).

**Job Type**: Contract
Contract length: 12 months

Pay: 180.00€ - 200.00€ per hour

Ability to commute/relocate:

- 40211 Düsseldorf: Reliably commute or planning to relocate before starting work (required)