Client Advisor
vor 3 Wochen
Client Advisor - Vienna
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WE ARE LOOKING FOR A FULL TIME CLIENT ADVISOR FOR OUR BOUTIQUE IN VIENNA. THE CLIENT ADVISOR WILL BE A KEY TEAM MEMBER IN CONTRIBUTING TO THE STORE BUSINESS THROUGH ACHIEVING SALES GOALS, EXCELLENT CLIENTELING AND ALL KPI GOALS.
**KEY RESPONSIBILITIES**:CLIENT CENTRIC ACTIVITIES**:
- STRONG PRODUCT KNOWLEDGE
- MASTER THE CLIENT JOURNEY
- CREATE STRONG CLIENT RELATIONSHIPS.
- CLIENTELE AND PROACTIVE ENGAGEMENT WITH EXISTING AND PROSPECT CLIENTS AS PER PLAN DEFINED BY STORE MANAGEMENT
- DELIVER THE VALENTINO COUTURE SERVICE IN AN IMPECCABLE WAY IN EVERY PHASE (PREPARATION FOR SALE, WELCOME, EXPLORING THE CLIENT, PRESENTATION OF THE PRODUCT, CLOSING AND FAREWELL).
- FOCUS ON DEVELOPMENT AND RETENTION OF EXISTING CLIENTS, RECRUITMENT OF NEW AND POTENTIAL ONES.
- ENGAGE THE CLIENT THROUGH EVERY SELLING OPPORTUNITY - WALK IN, PRIVATE APPOINTMENT, PHONE CONSIGNMENTS.
- ACTIVELY PARTICIPATES TO ACHIEVE THE STORE’S SALES AND BUSINESS KPI’S IN PARTNERSHIP AND OTO APPOINTMENT ROUTINE.
- ESCALATES ANY CLIENT ISSUES TO TEAM MANAGER (IF APPLICABLE) OR STORE MANAGER/DIRECTOR
**MERCHANDISE AND VISUALS**:
- DEAL WITH ALL SALES AND AFTER SALES ACTIVITIES (BOUTIQUE RETURNS, END OF SEASON, CUSTOMER RETURNS, REPAIRS, COMPLAINTS
- ENSURE PRODUCT MAINTENANCE, REPLENISHMENT ON THE FLOOR.
- KNOW THE WAREHOUSE STOCK OF ALL CATEGORIES TO ENSURE RE-STOCK SHELVES AND MAXIMIZE SALES.
- RESPECT ADMINISTRATION AND OPERATIONS PROCEDURES.
- LIAISE WITH THE IN-STORE VISUAL TO FOLLOW DISPLAY GUIDELINES; VERIFIES AND REPORTS ALL RELEVANT INFORMATION TO STORE MANAGEMENT.
**OPERATIONS**:
- KNOWLEDGE AND UNDERSTANDING OF COMPANY POLICIES AND PROCEDURES.
- ABILITY TO USE POS SYSTEM TO PERFORM ALL CLIENT TRANSACTIONS.
- WHERE AN OPS HC IS NOT PRESENT TAKES AN ACTIVE PART TO THE EXECUTION OF OPERATIONAL TASKS (INCLUDING SHIPPING/RECEIVING)
**REQUIREMENTS**:
- MIN 2 YEARS OF EXPERIENCE IN SIMILAR ROLE IN LUXURY RETAIL INDUSTRY
- PROVEN TRACK RECORD IN SALES
- EXCELLENT KNOWLEDGE IN PRODUCT AND CLIENT JOURNEY
- MUST BE A TEAM PLAYER.
- EXCELLENT ORGANIZATIONAL AND FOLLOW UP AND TIME MANAGEMENT SKILLS.
- DEMONSTRATES CONFIDENCE AND ABILITY TO DEVELOP RELATIONSHIPS WITH CLIENTS, TEAM AND THE BUSINESS.
- CLEAR AND CONCISE COMMUNICATION SKILLS - VERBAL AND WRITTEN.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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