Credit Card Risk

vor 6 Monaten

Wien, Österreich Raiffeisen Bank International Vollzeit

**Credit Card Risk & Collection Spezialist (w/m/x)**:

- Unsere Abteilung „Card Service“ ist ein professionelles Team von Spezialist:innen rund um das Thema Kreditkarten. Wir betreuen und servicieren unsere Kund:innen von der Kartenbestellung bis hin zum Kartenstorno. Unser Bestreben ist, dem Karteninhaber ein sicheres, schnelles und komfortables Zahlungsverfahren zu bieten. Darüber hinaus betreuen wir unsere Vertriebspartner:innen in den Raiffeisenbanken österreichweit während des gesamten Produktlebenszyklus.
- Zur Verstärkung unseres Teams suchen wir eine strukturierte, selbständige und team-orientierte Persönlichkeit. Sie sorgen dafür, dass Transaktionen analysiert und Betrugsmuster erkannt werden, passen bestehende Fraud-Regeln an und erstellen neue. Sie arbeiten im Team gemeinsam in enger Abstimmung mit internen und externen Stakeholdern#full-time
(38.5h / week)

viennaoffice
(1190)

homeoffice
possible

**Ihre Mission**:

- Bearbeitung und Durchführung von schriftlichen Kundenanfragen
- Sammeln von Daten für das Einleiten von Rückerstattungs
- bzw. Chargebackverfahren
- Selbstständige Entscheidungsfindung zur Weiterbehandlung der Verdachtsfälle
- Durchführung von Transaktionsanalysen, Erkennen von Betrugsmustern und daraus resultierende Ableitung neuer Fraud-Regeln
- Enge Abstimmung mit den Regel-Experten sowie internen Teams und Departements
- Laufende Überwachung der Rückstände des Retail-Portfolios
- Mitarbeit in verschiedenen Card Projekten

***Ihre Skills**:

- Abgeschlossene kaufmännische oder technische Ausbildung oder entsprechende Berufserfahrung. (Commerce, Accounting, Economist Focus)
- Erfarung in banking or finance industry
- Selbstgesteuert und autonomy
- Sehr gute Deutschkenntnisse in Wort und Schrift und Englisch Kenntnisse.

***Nice to have**:

- Nice to have z.B. Slowakisch)
- Gute Kenntnisse über Risk & Collection Abläufe.
- Praktische Erfahrung im Card Issuing Bereich.

**Unser Angebot**:

- **Work-Life-Balance**: Flexible Arbeitszeiten (keine Kernzeit) & Home-Office Möglichkeiten
- **Karrieremöglichkeiten**: zur beruflichen und persönlichen Weiterentwicklung
- **Lernen**: als Teil unserer DNA und Kultur
- **Bequemes Pendeln**: Jobticket / Zuschuss Jahreskarte öffentlicher Nahverkehr
- **Gaumenfreuden**: Gesunde und stark geförderte Kantine
- **Kostenlos**: Gehaltskonto & Kreditkarte (optional)
- **Freizeitgestaltung**: attraktive Sport
- und Kulturangebote (gratis Museumstickets, reduzierte Fitnesscenter Mitgliedschaft u.v.m.)
- **Sparen**: durch Gutscheine und Rabatte unseres Betriebsrates (z.B für Supermärkte)
- **Familienfreundliche Leistungen**:Zulagen, genderneutrale Elternkarenz, bilingualer Betriebskindergarten, TZ-Regelungen
- **Gehalt**:ab EUR 43.000;
- brutto p.a. ohne Überstunden (Bereitschaft zur Überzahlung je nach Qualifikation / Erfahrung)

**Als Raiffeisen Bank International **zählen wir über 17 Millionen Kund:innen in Österreich und 12 weiteren Ländern in Zentral
- und Osteuropa. Diesen Erfolg haben wir unseren _talentierten Mitarbeiter:innen _zu verdanken. Wir sind stets bemüht ein Arbeitsfeld zu schaffen, in dem sich jede:r entfalten kann. Diversität und Inklusion sind wesentliche Bestandteile unserer Vision und Mission und spiegeln sich in unseren Werten wider: Zusammenarbeit, Proaktivität, Lernen und Verantwortung. Unser gemeinsames Ziel ist es, ein hervorragendes Kundenerlebnis zu bieten.
- Wir freuen uns auf Ihre Bewerbung
- Bei Fragen bezüglich des Bewerbungsprozesses, werfen Sie gerne einen Blick auf unsere Website oder unsere FAQ.- Folgen Sie uns auf _
**_LinkedIn _**:

- _

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