Telecommunications Assistant

This position is located in Service Design and Provisioning Team (SDP), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna /United Nations Office on Drugs and Crime (UNOV/UNODC), in Vienna, Austria. The incumbent will work under the direct supervision of the Senior Information Technology Assistant leading the Service Design and Provisioning Team (SDP) and the overall supervision to the Chief, Service Delivery Officer in the office of the Chief, ITS.

**Responsibilities**:
Within assigned authority, the Telecommunications Assistant will be responsible for the following specific duties:
Telephone and mobile:

- Act as ITS focal point for official mobile telephony for users, providers, Vienna Based Organisations (VBOs) and for procurement to ensure optimal technical operation and support, including the distribution and support of services and devices. Monitor users’ consumption and analyze market developments in order to implement changes to mobile plan for voice, data and roaming. Coordinate transition to new providers. Maintain and update databases related to telecommunication inventory and billing.
- Act as focal point for purchasing of new hardware related to mobile devices from relevant providers and act as contact point for UNOV/UNODC offices including field related operations; In addition, be responsible for keeping inventory records related to telecommunication and billing administration (sim-cards, hardware, codes, etc.) as well as for evaluating replacement products. Participate in the technical evaluation of new IT tools and databases and recommend appropriate tools.
- Provide assistance and support with regard to mobile communications related issues. Provide assistance to users of official mobile phones, such as configuration of mobile phones/devices and troubleshooting; VPN Management of the mobile phone carrier network through a Web based management tool to assign new users change/update of sim cards remotely.

Audio and video conferencing (VC):

- Coordinate audio/video conferencing setup and support including for high level management (DG) meetings.
- Coordinate the update and maintenance of audio/video conferencing equipment; perform technical evaluation for procurement; evaluate new equipment compatibility and resolve connection difficulties through research and recommend video equipment software and hardware products; conduct analysis and research on improved methods of single and multiple site connections through domestic and foreign services.
- Support video conferencing (IP, VTC meetings) and other standard web-based platforms (like Webex, Teams, Zoom and GoToMeeting, etc);
- Coordinate with technical support staff of the buildings management service, other external service providers and various ITS units.
- Coordinate with UNIDO conference technicians and CMS for online or hybrid meetings related to Video conferencing solutions such as Webex, Zoom MS. Team, Interprefy and other related platforms.
- Run and monitor the remote service interpretation meetings within UNOV/UNODC (RSI).
- Assist colleagues as a backup in the Webcasting office.

Administration and coordination:

- Maintain and update databases related to telecommunication tasks (Inventory, Central Registry, etc.).
- Coordinate clearances related to telecommunication issues.
- Act as ITS main focal point for Web accounts management.

Other duties:

- Prepare training material for usage of various communication devices.
- Provide technical and administrative support and training to new VC staff and mobile support staff when required.
- Responsible for tasks which are upcoming in the Level 2 Support, like checking the databases, clearances, and perform other work-related duties as required.
- Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
- Assist with visualizations and updating information material such as web pages or brochures.
- Perform other work-related duties, as requested

Competencies

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education
High school diploma or equiva