Business Process Manager
vor 2 Wochen
Company Description
Company Name: FIS Global
**Job Description**:
**Job Title**:
Business Process Manager (M/F/d)
**Job Type**:
Full-time
**Experience Level**:
Experienced (relevant combination of work and education)
**Education Requirement**:
Bachelor of Business Administration
**Travel Percentage**:
15 - 25%
- The world of finance moves fast. At FIS, we move faster. Our teams have the opportunity to learn, grow, and make an impact - in their careers and in their communities. We deliver innovations that advance the way the world makes payments, conducts banking, and manages investments. If you want to develop personally and professionally, we would love to know: Are you FIS?_
We are currently seeking an experienced **Business Process Manager**.
**About the Role**
We are looking for a Business Process Manager to join our exciting team. Ideally, we are seeking someone located near one of our offices (Munich, Frankfurt, Nuremberg, Graz, Warsaw) who is interested in working in a hybrid environment. In this role, you will be responsible for continuously improving our process landscape.
**About the Team**
The FIS Banking Solutions Client Experience team is a group of motivated industry experts dedicated to the success of our clients. FIS is committed to creating first-class customer experiences through a direct and trusted partnership that leads to shared success. We have been serving credit unions and banks for 40 years, actively working with over 4,000 clients worldwide. We provide integrated and modernized payment platforms for the digital economy - now and in the future.
**What You Will Do**
- Lead process design and modeling in accordance with ITIL, considering regulatory requirements such as MaRisk / BAIT / DORA and process efficiency.
- Ensure process quality through process monitoring, controls, and key performance indicators (KPIs).
- Drive continuous process improvement, including the definition, implementation, and acceptance of process automations.
- Train and advise operational units on processes.
- Act as the single point of contact for process audits and coordinate any input from other teams.
**What You Bring**
- Successful completion of a degree in Computer Science / Information Technology or equivalent professional experience in the field.
- A strong sense of responsibility and a willingness to understand complex technical processes.
- A continuous learning mindset and ability to independently dive into new topics.
- Several years of experience in IT process management and knowledge of ITIL. Experience in business continuity management and regulatory compliance is desirable.
- Structured work approach, solution-oriented thinking and action, as well as strong organizational and coordination skills.
- Project management experience is a plus.
- Fluency in German and English, both written and verbal, is required.
- Strong social skills, communication, and presentation skills complement your profile.
**What We Offer**
At FIS, you can learn, develop, and advance your career. We offer the following benefits:
- A diverse and responsible job with a wide range of opportunities for personal growth and development.
- Various training and development opportunities.
- A modern international work environment with a dedicated and motivated team.
- An attractive salary package and benefits (including company pension scheme, company health management, flextime, benefit card).
- Flexible, family-friendly working hours in a hybrid work model.
LI-PL1
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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