Logistics & Customer Service Specialist (F/m/x)
vor 6 Monaten
Our client with HQ in Vienna is an owner-managed pharmaceutical company, which strategically acquires prescription-only originator products worldwide. The owners and a team of international experts are striving to ensure the long-term availability of their products and to develop them further to benefit the current and future needs of their patients worldwide.
**Logistics & Customer Service Specialist (f/m/x)**:
**Pharmaceutical logistics experience is requested; Location: Austria (HQ Vienna) with worldwide outreach**:
***YOUR FUTURE ROLE**:
Being the Logistics & Customer Service Specialist, you are acting as the support interface between Customer Service and Logistics with a focus on order handling. You are part of the global Supply Chain Team with a worldwide outreach.
**Your major accountabilities**:
- Oversee and coordinate the entire pharmaceutical product transport from order receipt, confirmation, and entry into the ERP-System to the timely fulfillment and delivery to clients.
- Responsible for organizing the logistics and the communication to customers on the status of the order.
- Set pick-up and delivery appointments according to customer needs and internal feasibility and efficiency.
- Assist with all information needed to properly execute logistic plans and ensure customer service.
- Assist customers with any special needs in a solution-focused and supportive as well cost-conscious manner.
- Master data setup as well documentation and booking of all relevant transactions in the ERP-system.
- Participate on harmonization and potential improvements in cooperation with the Supply Chain Team members to increase efficiency of processes or utilization of capacity.
***YOUR JOB REQUIREMENTS**:
- Graduation from a commercial / technical school or from a university (HAK, HTL, FH)
- 2 years of position relevant professional experience in Supply Chain / Customer Service / **Logistics in the pharmaceutical industry with a global outreach**:
- Knowledge on customs clearance procedures, experience in the transportation industry is a plus
- ** Highly organized with strong systematic approach to prioritization and attention to detail**:
- Proven capability to work in a highly dynamic business-environment
- Ability to work well under stress, to multitask, and to communicate professionally
- Excellent interpersonal skills and ability to work flexibly in a dedicated and international team of professionals
- Self-starting and independent work attitude paired with a strong teamwork mindset
- Excellent written and verbal communication skills
- Very good proficiency in English and German
- MS Office / Windows based software skills and experience with an ERP-System (SAP = nice to have)
- Ready to work from HQ in Vienna (min. 3 days/week)
***OUR CLIENT OFFERS**:
- A global outreach to partners and clients - be in contact with them
- Work within a dynamic and successful healthcare company driven by highly qualified and experienced owners and associates worldwide
- An open, appreciative and inspiring company culture with an innovative spirit and flat hierarchies
- Great team spirit in a strong and highly motivated expert team
- Room for your autonomous and collaborative way of working and the opportunity to shape your area of responsibility
- Your individual and professional training and career development in a fast-growing and state-of-the-art healthcare company located in Vienna's city center
- A rewarding compensation package plus a bonus and benefits such as 30 days of vacation
- Our client offers a competitive salary package based on your qualifications and position relevant experience. _Due to legal reasons in Austria, we are obliged to disclose the minimum salary for this position, which is € 42.000 gross per year base salary._
***ARE YOU INTERESTED?**:
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