Service Desk Specialist F/m/x
Vor 5 Tagen
We are seeking an IT Support Specialist f/m/x to provide essential information technology services to our end users. In this role, you will ensure timely resolution of reported incidents and handle service requests with professionalism. If you have a solid understanding of IT support and enjoy assisting others, we encourage you to apply. Join us in delivering reliable technology solutions as
**Service Desk Specialist f/m/x (maternity leave cover for 24 months)**
**What to expect**:
- Provide technical service and support to process service requests from end users promptly for all PC hardware, software, and associated peripherals- Deploy and maintain existing PCs and associated peripherals, including new installations and redeployment of equipment to established standards- Install and configure operating systems and software (through SCCM) to agreed standards- Deliver professional, courteous, and timely responses to end users on all IT-related matters- Log and maintain support calls, documenting outcomes to facilitate the resolution of common queries- Compile and maintain an accurate inventory and asset register of hardware and software- Create and disseminate technical documentation, guidelines, and procedures for the IT department
**What we expect**:
- University or College - Degree/Diploma in Information Science and Technology or equivalent
- Experience of working in a user support environment for a minimum of 2 years
- Experience in handling IT related Projects
- Advanced fluent English (oral and in writing), Germin is an advantage
- Very good understanding of client hardware and software
- Brought experience with Windows operations systems and MS Office products
- Basic Network (LAN, WIFI, VPN, etc.) knowledge
- ITIL Certificate and basic project management know-how is an advantage
- Outstanding communication skills and intercultural competence
- High Self-motivation and problem solving skills
**What we offer**:
- Exciting and varied tasks in an international company with an extensive history
- Modern work equipment, flexible working hours and home office option
- Semperit Onboarding Academy and attractive training opportunities
- Job ticket Vienna
- Health promotion & food vouchers
- Numerous benefits from the company and the local works council
**Location**: 1100 Vienna - global head office (QBC) at the central railway station (Hauptbahnhof)
**Gross annual salary**: at least € 47,000 (according to collective agreement, full-time), overpayment possible depending on professional qualifications and experience
As a global player with Austrian roots, we live diversity We do not differentiate between gender, nationality, ethnic and social origin, religion, ideology, disability, age, sexual orientation and identity.
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