Customer Support Technician Epi

vor 2 Wochen

Villach, Österreich Applied Materials Inc. Vollzeit

**Key Responsibilities**:

- Performs standard Tier I procedures including wafer measurement.
- Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
- Disassembles, cleans and rebuilds kits as part of kit management quality.
- Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
- Able to diagnose and resolve basic technical problems.
- Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
- Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
- Complies with all safety procedures and consistently demonstrates safety as a value.

**Functional Knowledge**:
**Business Expertise**:

- Has good understanding of how the team integrates with others

**Leadership**:

- Has no supervisory responsibilities

**Problem Solving**:

- Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

**Impact**:

- Impacts the quality of own work

**Interpersonal Skills**:

- Uses communication skills to exchange of information

**Qualifications**:
**Education:**:Associate's Degree

**Skills**:
**Certifications**:
**Languages**:
**Years of Experience:**:2 - 4 Years

**Work Experience**:
**Additional Information**:
**Travel:**:Yes, 25% of the Time

**Relocation Eligible:**:No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

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