Enterprise Operations Coordinator

vor 2 Wochen

Wien, Österreich Tesla Vollzeit

What to Expect
- As an Enterprise Operations Coordinator you are responsible for facilitating day-to-day Operations with large Business customers, with a special focus on Leasing Companies. You will work across the entire customer journey, from order processing to delivery, invoicing, cash collection and after-sales services. The main priority is to ensure smooth and seamless processes.

What You’ll Do
- Responsible for managing day-to-day operations with large Business customers
- Act as primary point of contact for Leasing Company’s operations teams across Sales, Delivery and Service
- Together with the Operations Manager you will be responsible for the definition and implementation of processes and procedures with leasing companies across all areas
- Ordering
- Delivery
- Registration
- Invoicing
- Payment
- Account and Driver Management
- Supercharger
- Over-the-air upgrades
- Returns
- Renewals
- BBG/RVG
- Service
- Play an active role on the quick adoption of digital tools eliminating need for human intervention such as the Tesla for Business Platform
- Ensure leasing companies understand, adopt and comply with Tesla processes and procedures
- Communicate to Leasing Companies all pertinent information about delivery, our products, services, pricing or any changes in process
- Responsible for coaching, able to lead and mentor others through all operational processes
- Work cross-functionally with HQ and field Sales, Delivery, Service and support teams
- Accountable for resolving operational issues affecting leasing companies and their drivers
- Ensure operational contractual agreement terms are met by our customers with a particular focus on prompt payment to Tesla
- Responsible for revenue recognition and final payment collection in collaboration with Sales & Delivery

What You’ll Bring
- Fluent German and English skills
- Fanatical about process
- Grasps complex concepts quickly
- Ability to forge strong professional relationships and build trust
- Excellent interpersonal skills
- Grasps complex concepts quickly
- Can make a plan and explain it clearly
- Extremely agile
- Precise communicator
- High attention to detail

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