E-commerce Customer Support

vor 4 Monaten

Kundl, Österreich Aqipa GmbH Vollzeit

Are you interested in consumer electronics and do you see your future in e-commerce? Start your career path at Aqipa. We are an international distribution company with headquarters in Kundl, Austria, and further branches worldwide. Aqipa distributes and markets products in the field of consumer electronics and continues to grow. Therefore, we are looking for motivated employees to write international success stories together with our team.

***We are looking for **an**

**E-COMMERCE CUSTOMER SUPPORT AGENT** (gn*)**

**to strengthen our e-commerce team at our headquarters in Kundl**

**YOUR MISSION WITH US**:

- Order/returns as well as credit note processing in our systems
- Telephone support on e-commerce related customer inquiries
- Support with individual quoting
- Reconciliation of payments with accounting
- Processing and following up on various payment as well as shipping disputes
- Support of our external market plans
- Review management on external portals
- Support in the maintenance of our product as well as website content
- Coordination with our dropshipping partners as well as processing of corresponding orders
- and much more

**AND WITH THE RIGHT BACKGROUND, YOU MAKE THE TEAM COMPLETE**:

- Completed training as an e-commerce or Büro merchant or otherwise in the fields of IT, business or technology and/or first professional experience in the e-commerce field
- Very good English skills, other languages an advantage
- Accuracy, motivation as well as flexibility
- Excitement for trends in consumer electronics and e-commerce
- Ideally professional experience in an e-commerce environment

**WHAT YOU CAN EXPECT WITH US**:

- ** Emotions**: We have been an owner-managed company for 30 years and look after brands that move millions of people emotionally every day and improve their lifestyle.
- ** Right in the middle instead of just being there**: A modern working environment in an open, international atmosphere characterised by a positive spirit.
- ** Help shape**:Here, many things are not yet set in stone. Everything you do for and with us will have a lasting impact on the history of our company. That's why you should be involved and contribute your knowledge.
- ** Come to stay**:You are part of the team from the very beginning. Your colleagues will welcome you warmly and be ready to help you.
- ** Reliability and continuity**: Value-based management and a future-proof job with long-term prospects and a lot of fun at work.

**Small print on a grand scale: we offer other advantages that make working more pleasant, but should not be the main reason for your decision**
- Flexible working hours to support your work-life integration
- Internal training (language courses etc.) to support your professional ambitions through individual career planning
- Own culinary staff restaurant (in Kundl)
- Free shuttle service from Wörgl railway station to Aqipa
- The sign "gn" stands for gender-neutral. We are open to all people and address all genders equally.

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