Aktuelle Jobs im Zusammenhang mit Technical Support Engineer - Kundl, Tirol - D-ploy

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    vor 1 Monat


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Technical Support Engineer

vor 3 Monaten


Kundl, Tirol, Österreich D-ploy Vollzeit

D-ploy is a prominent IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We take pride in offering innovative and high-quality services and solutions to a variety of industry-leading clients. By fostering relationships and trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success and value.

We are eager to connect with engaging, adaptable, and solution-focused individuals who aspire to join a dynamically growing and international organization. Our focus is on creating value where IT matters, and we invite you to be part of our journey.

Key Responsibilities

  • Deliver technical and troubleshooting support related to computer hardware, software, mobile devices, and other technological tools and products.
  • Provide first and second level technical support through calls, tickets, and user interactions.
  • Respond promptly to IT-related inquiries from end-users.
  • Maintain reliable documentation of all end-user interactions in the customer ticketing system 'Service Now', including incidents and requests.
  • Create, maintain, and utilize knowledge articles for reference.
  • Conduct IT onboarding training sessions for new employees.
  • Contribute to initiatives aimed at continuous improvement.

Qualifications

  • Fluent in German and English; proficiency in additional languages is an advantage.
  • Over 5 years of experience in a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication abilities and a customer-oriented mindset.
  • Attention to detail with the capability to manage multiple tasks and stakeholders.
  • Ability to prioritize effectively and work independently in an organized manner.
  • A collaborative team player with a supportive attitude.
  • Experience in regulated IT environments (GxP) is a plus.
  • All candidates must provide a criminal record check not older than 3 months.

Benefits

  • Diverse range of activities, tasks, and projects.
  • Flexible working arrangements.
  • Employee vouchers for special occasions (e.g., birthdays, weddings, and newborns).
  • Referral program: Fishing for Friends.
  • Refreshments available in the D-ploy office.
  • Opportunities for further development and professional growth.
  • A friendly and international work environment.
  • Company-sponsored events.
  • Competitive salary and a variety of benefits.
  • A minimum salary of EUR 43,078 gross per annum, depending on skills and experience.

Is IT part of your DNA?