Product Service Coordinator

vor 1 Monat

Innsbruck, Österreich BURTON Vollzeit

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.

As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

**The Breakdown**:
Starting anytime between now and November, we are currently looking for two Product Service Coordinators.

The Product Service Coordinators inspects products returned for product service consideration for all Burton and Anon products, determines claim settlements, and sees to it that all claims are handled in compliance with Burton Snowboards' policy and guidelines. He/She may be assigned as a point person for specific areas such as key accounts, product groups, customer service, etc.

**What You Get to Do**:

- Manage product claims in cooperation with dealer and customer service
- Manage product claims with direct customer contact by telephone and/or in writing
- Warehouse organization and assisting with product repairs
- Responsible for spare part orders from order acceptance to dispatch
- Packaging and shipping of products and spare parts
- Responding to specific inquiries by end user and providing them with a professional and high quality customer service
- Assist in shop product claims
- Organizing a European repair network of specialists in every field

What You’ll Bring to the Team
- Hands-on attitude
- Sustainability focused
- Fluent in German and English, additional language skills are a plus
- Good MS-office knowledge, experience working with SAP is a plus
- Well organized, time efficient and multi-tasking ability
- Craftsmanship for repairs and technical understanding
- Strong understanding of the snowboard & outdoor sports industry and related products
- A positive attitude, detail-oriented and capability to work independently while maintaining a "team and customer first" mindset

**What We would Love to Offer You**:

- Unique and challenging position in a young and dynamic team
- Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
- A multinational team, in a modern and pet friendly office, located in the heart of the Alps
- Competitive, rewarding compensation package, depending on your qualifications and experience
- Many other additional benefits including product discounts, outdoor days, gym membership, season pass contribution, company events, etc.

We are looking forward to receiving your English CV and cover letter online

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