Supervisor, Credit and Collections

Vor 3 Tagen

Wien, Österreich Western Union Vollzeit

**Supervisor, Credit and Collections - **Vienna, Austria**

Are you ready to join an advanced team in a global company where you can contribute to moving money for better? Are you energized by working with others to tackle problems and improve processes? Join Western Union as a Supervisor, Credit and Collections.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

**Better requires process discipline and simplification**

We are looking for a person who will supervise the activities of credit analysts and oversee the credit processes in the local credit organization. We expect you to lead by example monitoring bad debt losses and adhering to the credit policy. As a supervisor, you’ll oversee your team’s performance, and provide training to the team members when necessary. You’ll make a difference by ensuring the department is following best practices, policies, and procedures. Additionally, you’ll be comfortable preparing regular reports and ensuring that the department’s KPIs and milestones are met. You will organize the schedule of the collectors and manage credit escalations. Moreover, you will create and adjust reliable credit scoring models in order to reduce risk and monitor results.

Also, we will be looking for you to run an assessment of the new agents’ creditworthiness and conduct periodic reviews of our existing agents. You will advise the credit personnel with regard to administrative procedures and work priorities.

We can ensure that you’ll be empowered to make instinctual and logical decisions with little or no supervision. You should be energized by a fast-paced work environment and excited for the opportunity to motivate your team. We expect you to have an intermediate knowledge of Excel, leadership skills, or direct experience leading a small team would be considered as an advantage. We are looking for you to hold strong interpersonal skills and be good at problem-solving. This role requires schedule flexibility.

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are under legal obligation to indicate the minimum salary, which is EUR 46,129 gross per year for this position. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

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