Customer Care Advisor
vor 2 Wochen
Passion - you have it. For people, the EV revolution, our products, and align with our sustainable mission to improve the society we live in. Your passion is energetically fueled through the social exchange and by providing exceptional service. Sounds like you? You know what to do
**Let us describe the challenge we offer**
The people at Polestar believe in our sustainable mission to the planet, but we also care about building sustainable relationships with our customers. The Global Customer Care team is in an exciting phase of developing a new in-house function - our very own Customer Care Center This function will work both directly with customers, as well as with third parties representing Polestar, to ensure that customers can get the help and information they need through the channel that best suits them. In this golden opportunity, you and the team will together deliver exceptional customer experiences.
We are looking for multiple () service minded Customer Care Advisors who will be working in this new in-house function from the very beginning.
We love spending time together and learning from each other - we therefore invite you to work from our new office located in Vienna, Austria. The opening hours of our Customer Care Center will initially operate during Monday to Friday 08.00-18:00. As the centre grows, shift patterns will be introduced across wider opening hours to Monday through Thursday 08.00-20.00, Friday 08.00-17.00, and Saturday 10.00-15.00. Together with your new colleagues, you will inaugurate this new office and set the bar for success within the service delivery towards our customers.
**What you’ll do**
In this new role, you will provide excellent customer service through building and maintaining friendly and professional relationships with potential, current and previous Polestar customers. Since the team is in a scale-up phase, you will have a dedicated area within customer care where you can thrive and develop into your full potential.
The role includes being a first point of contact for our customers, where you will focus on one or several of these areas in accordance with our Customer Relationship Management (CRM) process:
- Handle inquiries and comments on social media activities by communicating in line with company guidelines
For example, you might support customers through the buying process, be the first line of complaint resolution, or provide customers with product information. You will work closely with internal teams to provide a streamlined experience for customers.
During the first weeks of your employment, you will have an induction period where you will learn about your role, your team and the _Polestar way_. After completing this, you will be a part of a training and development program, which is an on-going opportunity to learn and grow in skills - we believe in a culture of coaching and development for all people joining.
**Who you are**
To be a great fit for this role, we are looking for you with exceptional customer service skills. You are immaculate in listening and have an enthusiastic and flexible approach with the ability to work as part of a team. Your passion for EV and our planet surges through your communication into providing energetic and positive customer service. In addition to this, you are resilient, motivated with attention to detail and the promise to deliver qualitative work thanks to your good time management skills.
Further on, we are searching for you who have:
- Completed studies on a GCSE/high school-level or higher
- Good IT and computer understanding within software/technology as well as understanding the digital landscape and able to communicate according to company guidelines
- Excellent oral and written communication in German and English
**People at Polestar**
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand, determined to improve the society we live in.
Are you ready for the journey? Which is electric by the way...
LI-EP1
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