Customer Care Executive

Vor 7 Tagen

Wien, Österreich Eversports Vollzeit

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great vision: "make sports happen".

OVERVIEW

As our new Customer Care Executive (M/F/d) in Vienna you will use your strong communication skills and passion for people as well as sports to support our partners in growing their businesses. You will guide our partners towards utilizing the Eversports Manager in the most beneficial and efficient way. Additionally, you will also be in close cooperation with our Sales and Finance department as well as working closely together with our Product & Engineering department daily.

FULL-TIME (35h/week, every second Friday off)

Planned start: June

VIENNA, Austria

YOUR TASKS
- Support our existing clients via all support channels such as the ticket system, in writing via live chat and by telephone through the hotline
- Be involved in Customer Care projects and initiatives as well as keep our existing customers engaged
- Support in business intelligence projects to ensure data quality in our database
- Maintain and continuously improve the online helpdesk ensuring the content is up to date, relevant and easy to use
- Help out in different daily tasks and ad hoc tasks in the customer care department (e.g. customer imports)

YOUR PROFILE
- Excellent English, German and French language skills
- Dutch language skills are a plus
- Positive mindset andstrong interpersonal skills
- Confidence with calling B2B partners
- Reliability, attention to details and solution-orientation
- Very good knowledge of MS Office and Excel

WHAT WE OFFER
- Flexible hours and a high degree of personal responsibility
- Hybrid work setup (home office days and personal desk on site)
- A beautiful open office in the heart of the city that waits for you to bring out the best of it
- 35 hour working week (every second Friday off)
- Freely available budget and extra vacation days for further trainings and self-improvement
- Monthly budget for sports at Eversports
- A laptop; Apple, Windows or Linux for example, as well as additional hardware
- Joint after-work activities and cross-national team events
- Passionate, international, innovative and, of course, sporty team

We look forward to hearing from you

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