Customer Engagement Executive Expert

vor 2 Wochen

Wien, Österreich SAP Vollzeit

**We help the world run better**

**SUMMARY & ROLE INFORMATION**:
Our team is driven by the success of our customers The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Platform & Technologies (P&T) Cloud solutions, including SAP Platform, Databases, Data Management and Analytics. SAP Platform & Technologies CEE's work with the most cutting-edge and innovative SAP solutions and support SAP’s most strategic SAP P&T Cloud customers.

Our Customer Engagement Executives (CEE)'s are responsible for the day-to-day customer engagement from signature onwards. In this position you will drive the experience of your customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post launch relationship management and renewal negotiations.

In this role you would drive value realization for our customers. You will proactively engage customers post sale to ensure they get maximum value from their SAP Platform & Technologies Cloud Solutions. You can understand the big picture and assist with escalations or critical situations management. You will be the technical trusted advisor “Cloud Solution Architect” through providing “To-Be” State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. You have a focus on maintaining retention as you will manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). You'll use your relationship building skills to build a network of colleagues and customer facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.

**OUR TEAM**:
The SAP Platform & Technologies CEE team is committed to supporting each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing entrepreneurial spirit to the mission of driving customer success. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

**EXPERIENCE / ROLE REQUIREMENTS**:
You have technical Cloud Architecture experience and can guide customers from technical hands on level to architecture, to strategy as full stack experts. You have experience with cloud solutions, preferably SAP Cloud Platform, HANA Databases (Cloud), Analytics Cloud Solutions. You can understand, explain and draft Cloud Architectures.

**You will excel in this role if**:

- You are a strategic thinker, professional in consultative selling with proven track-record in leading virtual teams to successfully deliver on planned outcomes.
- You have excellent communication (oral and written), presentation, program management, and organizational skills.
- Willingness to travel (up to 40% travel) and ability to adapt for unique business and cultural practices of each region/country.
- You have at least 8 years of experience working in the IT Industry. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.
- Solution understanding of one or more SAP P&T Solutions:

- Professional knowledge in SAP P&T on premises Portfolio, e.g. HANA Databases, Data Warehouse, etc. and/or
- Professional knowledge in P&T Cloud Solution portfolio: SAP Cloud Platform, Coud Databases, Data Warehouse Cloud, Analytics Cloud Solutions and/or
- Professional knowledge of similar type of Hyperscaler PaaS Solutions (e.g. MS Azure, Amazon Web Services, Google Cloud, etc.)
**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 343044 | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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